{"id":3877950,"url":"https://alion.io/job/fis-associate-i-fraud-prevention","title":"Associate I, Fraud Prevention","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":82,"ghost_share":0,"stale_share":0.634,"repost_share":0.037,"time_to_fill_p50_days":27,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T17:12:46Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T23:03:53Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description\nEvery day at FIS, innovators, problemsolvers and changemakers work together to create technology that advances the world of finance. We embrace new ideas, challenge what's possible and empower our teams to make a lasting impact. If you're ready to help shape the future of fintech, unlock your next chapter with FIS.\nRole location: Required hybrid schedule in our Milwaukee location. (three days in-office, two days virtual)\nAbout the role:\nThe FIS Retail Payments Fraud Operations team is made up individuals who are passionate about reducing consumer fraud within our partner financial institution’s client base. Our primary goal is to maximize our financial institution’s consumer experience while simultaneously limiting exposure to fraud losses across the products we support.\nMonday - Friday 8:00 am to 5:00 pm, or 9:00am to 6:00pm\nCurrent and future sponsorship are not available for this position\nWhat you bring:\nRetail Payments Fraud Operations team supports fraud transaction monitoring for Retail Digital Payments products for many of financial institutions, primarily BillPay and Zelle, and also Business ACH and Wire payments. A primary job function is working Zelle fraud disputes.\nYour key responsibilities:\nParticipates in department initiatives to improve efficiencies.\nRemains up-to-date on changing fraud trends.\nMay train new employees on departmental procedures and processes and/or assist in ongoing training for the department.\nWhen unable to resolve problems in a reasonable amount of time, escalates to appropriate resource.\nMeets job standards such as quality and productivity standards and adherence to schedules.\nAnalyzes fraud alert queues for suspicious activity.\nContacts financial institutions regarding suspicious payment activity.\nUpdates investigation database with financial institution responses.\nConducts research to identify possible threats and minimize exposure to financial loss.\nAssists to implement new and optimized processes and procedures.\nOversees policies, programs and other company-wide efforts designed to prevent, detect, identify and resolve fraudulent activity by customers, potential customers and outside agents.\nReviews high risk transactions and perform research to identify fraudulent versus legitimate consumer activity.\nIdentifies trends and patterns in fraud activity and suggests rule/policy changes to assist with preventing fraud losses.\nConsults with clients on best practices, processes and procedures to prevent financial losses from fraud; answers incoming client inquiries.\nFact-gathering liaison with other FIS functions and clients.\nSupport focus for the following Retail Payments: Bill Pay, Zelle, People Pay and External Transfers.\nRecovery efforts on Zelle and Bill Pay fraud.\nZelle Dispute process\nRequires flexibility in scheduling to meet department standards.\nOther related duties assigned as needed.\n\nRequired qualifications:\nKnowledge of the principles, processes, procedures and trends of fraud and fraud prevention\nKnowledge of Zelle, previous experience working with Zelle.\nExcellent customer service skills that build high levels of customer satisfaction\nWorking knowledge of MS Office, i.e., Excel, Word, PowerPoint and computer navigation and operation skills\nExcellent verbal and written communication skills\nDetail-oriented with good organizational skills managing multiple tasks\nAbility to work both independently and in a team environment\nAbility to maintain confidentiality\nStrong demonstrated ability to exercise independent judgement\nDemonstrated analytical, organizational, interpersonal, team-building, problem-solving, decision-making, conflict resolution and negotiation skills\n\nPreferred qualifications:\nPreferably an associate or bachelor’s Degree\nMinimum 3 years customer service and/or fraud detection/support experience\nPrior experience with fraud detection systems.\n2+ years of financial services experience and/or 2+ years of fraud detection experience\nBring your ideas. Build your future. At FIS, you'll find the support, resources and opportunities to develop your career while helping shape the future of financial technology.\nWe offer:\n Internal career growth opportunities\nOpportunities to innovate in fintech\nInclusive and diverse team atmosphere\nProfessional and personal development\nResources to contribute to your community\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nEEOC Statement\nFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here\nFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. 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