{"id":2450476,"url":"https://alion.io/job/fis-associate-ii-bps-client-service-support-kyc","title":"Associate II, BPS Client Service & Support (KYC)","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":93,"ghost_share":0.043,"stale_share":0.484,"repost_share":0.129,"time_to_fill_p50_days":20,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":21000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T14:38:32Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T18:38:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\nAre you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.\nAbout the team\nThe Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.\nAt FIS we provide a service to clients via various channels like Transaction processing, Chat etc. Customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.\nWhat you will be doing:\nVerifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.\nPerforming quality control activities to ensure quality standards are met.\nProducing template email or written correspondence to customers, when appropriate\nAdhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality\nAdhering to all fund/company policies and regulatory controls/requirement\nIdentifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service\nGuiding/mentoring peers on less complex processes\nExcellent customer service skills that build high levels of customer satisfaction\nStrong phone, verbal and written communication skills, along with active listening\nCustomer focus and adaptability to different personality types\nDemonstrates effective people skills and sensitivities when dealing with others\nAbility to work both independently and in a team environment\nWhat you bring:\n6 Months to 1 Years of experience in the KYC field.\nShift time -2PM IST - 11:00 IST.\nReady to work in a Hybrid model\nExcellent communication and interpersonal skills\nStrong attention to detail\nExperience in checking and validating documents\nOpen to handling exceptions with sound judgment\nWhat we offer you:\nA career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:\nA voice in the future of fintech\nAlways-on learning and development\nCollaborative work environment\nOpportunities to give back\nCompetitive salary and benefits\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":3051,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-13T14:38:32Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/fis-associate-ii-bps-client-service-support-kyc","json_url":"https://alion.io/job/fis-associate-ii-bps-client-service-support-kyc.json","meta":{"generated_at":"2026-10-15T19:50:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30188,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-associate-ii-bps-client-service-support-kyc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-associate-ii-bps-client-service-support-kyc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-associate-ii-bps-client-service-support-kyc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-associate-ii-bps-client-service-support-kyc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-associate-ii-bps-client-service-support-kyc"}]}