{"id":2182034,"url":"https://alion.io/job/fis-bps-client-service-support","title":"BPS Client Service & Support","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":73,"ghost_share":0.041,"stale_share":0.479,"repost_share":0.123,"time_to_fill_p50_days":21,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Finance","role_family":"Finance","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-09T15:12:54Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T17:21:54Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Senior Lead - Collateral Administration\nAbout the Team\nThe BPS Collateral Administration team, within Capital Markets Managed Services, supports clients in the US and UK. The team provides accounting, transaction processing, cash and position reconciliations, loan administration, portfolio testing, payment calculations, and periodic compliance reporting.\nRole Overview\nThe Senior Lead will oversee collateral administration activities for assigned CLO/CDO portfolios and serve as the primary operational contact for clients, trustees, accountants, investment teams, and internal stakeholders. The role is accountable for service delivery, operational controls, team performance, client communication, and reporting across the quarterly lifecycle.\nKey Responsibilities\nClient and Stakeholder Management\nAct as the primary operational contact for assigned clients and maintain effective relationships with trustees, accountants, investment teams, relationship managers, and other stakeholders.\nProvide clear updates on service delivery, portfolio activity, client assignments, risks, and issues, including communication with senior and executive stakeholders.\nCoordinate effectively with global teams and provide extended coverage during critical reporting periods when required.\nOperations and Service Delivery\nPerform day-to-day collateral administration activities, including cash movements, investment transactions, reconciliations, loan administration, portfolio testing, payment calculations, and compliance and investor reporting.\nReview operational outputs for accuracy, completeness, and timeliness, and ensure service delivery meets agreed quality and control standards.\nRisk, Controls, and Governance\nMaintain appropriate operational controls, backup coverage, and contingency plans to mitigate service and key-person risks.\nEnsure adherence to applicable procedures, schedules, performance requirements, and governance standards.\nIdentify and escalate operational risks, service issues, and recurring process gaps, and coordinate timely resolution.\nPeople Leadership\nSet operational objectives, allocate work, monitor daily delivery, and align team capacity with client and business priorities.\nProvide direction, coaching, and feedback while promoting accountability and collaboration across the team.\nProcess Improvement and Documentation\nCreate and maintain process documentation, including SOPs, SIPOCs, process heat maps, and operational management information.\nEnsure process documents are reviewed, approved, and updated periodically.\nDrive standardization, control enhancements, and continuous improvement across collateral administration activities.\nRequired Experience and Knowledge\nAt least 12 years of relevant experience.\nDeep understanding of CLO/CDO structures, compliance requirements, quarterly reporting cycles, credit agreements, collateral agreements, and related terminology.\nHands-on experience in CLO/CDO operations, including cash and position reconciliations, data-attribute reconciliations, waterfall calculations, compliance testing, financial transaction processing, data analysis, and investor or compliance reporting.\nWorking knowledge of syndicated loans, corporate trust securities, relevant asset classes, operational standards, procedures, and trust systems.\nDemonstrated ability to deliver as SME and guide team members, also prioritize changing requirements, and maintain effective relationships across all levels of management and client organizations.\nStrong client-service capability, with the ability to manage onshore queries and issues and communicate effectively through verbal, written, and presentation formats.\nProficiency in Microsoft Excel.\nPreferred Experience\nExperience with deal warehousing and new deal closings.\nExperience using trust or collateral administration systems.\nKnowledge of VBA or Excel macros.\nQualifications\nBachelor’s degree in finance, accounting, business, or a related discipline, or an equivalent combination of education, training, and relevant experience.\nCore Competencies\nCommunicates fluently and professionally in English.\nCollaborates effectively across global teams and functional groups.\nProduces accurate, high-quality operational and process documentation.\nPrioritizes work effectively in response to changing client and business requirements.\nWorks independently while contributing effectively within a global team.\nDemonstrates sound judgement, attention to detail, accountability, and a strong client-service mindset.\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":5174,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-09T15:12:54Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/fis-bps-client-service-support","json_url":"https://alion.io/job/fis-bps-client-service-support.json","meta":{"generated_at":"2026-10-11T19:52:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7144,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-bps-client-service-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-bps-client-service-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-bps-client-service-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-bps-client-service-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-bps-client-service-support"}]}