{"id":327148,"url":"https://alion.io/job/fis-bps-operations-processing-associate-advanced","title":"BPS Operations Processing Associate Advanced","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":41,"ghost_share":0,"stale_share":0.512,"repost_share":0.122,"time_to_fill_p50_days":21,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-17T00:00:00Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-09-25T03:40:52Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Job Description\nAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?\nWhat you will be doing:\nAct as the primary liaison for client communications and relationship management\n\nHandle client inquiries via phone, email, or fax, and maintain client satisfaction\n\nDevelop and coordinate account plans, project implementations, and client loyalty processes\n\nResearch and resolve client problems, responding to inquiries and ensuring operational arrangements\n\nManage client relationships, including tracking issues, coordinating resolutions, and maintaining communication\n\nConduct regular client status calls\n\nEducate clients on processes and procedures to enhance service efficiency\n\nWhat you will need:\nCurrent retirement services experience required\n\nWISE access\n\nExcellent verbal and written communication skills\n\nGood knowledge of FIS systems and the financial services industry\n\nStrong problem-solving abilities and customer service skills\n\nAbility to work independently and in a team, with flexibility in hours\n\nExperience in banking or financial services is preferred\n\nWhat we offer you:\nInclusive and diverse team atmosphere\n\nProfessional and personal development\n\nResources to contribute to your community\n\nCompetitive salary and benefits\n\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nEEOC Statement\nFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here\nFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":3103,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-05T16:58:44Z"}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.275,"p_room":0.45,"age_days":39,"expected_fill_days":21,"reasons":["conf:2","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/fis-bps-operations-processing-associate-advanced","json_url":"https://alion.io/job/fis-bps-operations-processing-associate-advanced.json","meta":{"generated_at":"2026-09-26T03:16:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3487,"day_limit":5000,"remaining_today":1513,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}