Business Analyst Lead

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

PRIME Business Solution Architect team is a team of passionate Business & Functional Consultants managing the Requirements Elicitation & Management (Discovery) process for major implementations. We are responsible for designing and overseeing the functional solution for major client implementations and contributing to the solution design. We collaborate with several teams and the client to implement client requirements while advising clients on best practices and maintaining governance throughout the requirements phase. Our team members act as thought leaders, ensuring that the architecture aligns with business goals and technical standards.

What you will be doing:

You will participate in the delivery of card migration programmes as a co-lead owning the end-to-end requirements and solution design or act as a business subject matter owning the requirements and solution design within your area of expertise. As a co-lead you will work closely with clients and senior stakeholders to shape efficiently best-practice outcomes and ensure strong governance throughout while negotiating with the intention of achieving the best suited solution approach for clients and FIS. Acting as a bridge between business and technology, you will guide teams, remove obstacles, and ensure solutions are clearly defined, validated, and successfully implemented.

The key responsibilities of the role will be:

• Participate in large and complex client engagement to lead and own various requirements elicitation sessions.
• Act as a Business SME providing product consultancy support to clients and educate clients on system features and functionality where required.
• Act as a Requirements Lead having overall accountability and responsibility for the requirements phase of the project.
• Consult on best practice solutions for meeting the needs and improving efficiency and effectiveness of the client's future state.
• Own development requirements matrix, manage feasibility review with product and technology teams, and obtain client sign-off of the agreed development scope.
• Work with product and technology teams to obtain high-level development approaches and effort estimates for identified gaps.
• Manage expectations and needs of clients during the requirements cycle regarding the functionality of the solution and making recommendations about the usage where appropriate.
• Manage in a matrix management manner a team of senior or lead Architects for assigned projects and be responsible for assigning, directing and monitoring the work.
• Provide direction on gaps, complex decisions, integrations, and proposed solutions to senior and lead Architects.
• Plan requirement workstream resourcing, mentor Senior Architects, resolve escalations, and reallocate work when required.
• Work with senior stakeholders within FIS and Client organisations and build and maintain strong relationships and ensure proper governance and management is in place.
• Help defining standards and advise on best practices.
• Facilitate discussions that minimize unnecessary development while meeting client requirements.
• Participate in Migration Strategy and Data Mapping activities, explaining agreed configurations and non-development workarounds.
• Identify and document migration impacts arising from functional requirements and proposed solutions.
• Identify, escalate, and monitor project risks with Programme/Project Management.
• Maintain control and governance over the agreed timeline of all discovery related deliverables. Own cross-workstream coordination, including communicating impacts among functional, technical, migration, infrastructure, and programme teams.
• Safeguard the agreed Discovery and change-management processes, avoiding ad-hoc requests that introduce unmanaged risk or overhead.

What you bring:

• 8+ years relevant experience in business requirements analysis, gathering, documentation and validation for software projects.
• Experience in the Card Payments industry.
• Experience in matrix management, leading and managing a group of Architects.
• Experience in a client advisory/consultancy role in an IT environment.
• Educated to degree level in Computer Science, MIS or Business-related field.
• Conversant with Productivity tools like MS Word/Google Docs, MS Excel/Google Sheets, MS PowerPoint/Google Slides, MS Visio/Lucid Charts.
• Ability to communicate clearly and concisely and to interact with both Business and IT partners to define, understand and evaluate business requirements.
• Must be a team player with excellent interpersonal and relationship skills.
• Flexibility to travel to client premises.
• Excellent spoken and written English communication skills.

Added bonus if you have:

• Understanding of data structures.
• Previous experience in FIS PRIME card management systems or similar card management systems.
• Experience in large scale projects, such as a portfolio conversion of a product launch.
• Professional experience working with end-users to meet business needs.
• Professional experience demonstrating transferable skills for business analysis.
• Working towards or in possession of a business analysis professional qualification e.g. IIBA or BCS).
• Experience with the use of common AI tools.

What we offer you:

• A work environment built on collaboration, flexibility and respect
• Varied and challenging work to help you grow your skillset
• Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing, including:
  • Private medical insurance for you and your family, non-contributory, in and out patient cover
  • A well-established, strong provident fund
  • Life insurance (3x base salary)
  • 21 days’ holiday increasing with length of service, plus public / bank holidays
  • Flexible working (hybrid model - part from home, part from office)
  • Wellbeing initiatives with access to support services
  • Modern offices opposite the Mall of Cyprus with gym and showers, games room (pool table, table tennis, darts, table football, PlayStation) and prayer/meditation room
  • Store discounts
  • Regular social events and charitable initiatives to give back to our community.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is EUR 50,130.00 - 62,000.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

To apply for this position, please visit our websitehttps://careers.fisglobal.comand apply through the online system. All applications will be treated in the strictest confidence.

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.