{"id":3006403,"url":"https://alion.io/job/fis-product-technical-support-analyst-4","title":"Product Technical Support Analyst","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":70,"ghost_share":0,"stale_share":0.557,"repost_share":0.071,"time_to_fill_p50_days":24,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"DNS","optional":false},{"name":"MS SQL","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"AWS","optional":true},{"name":"C#","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-21T13:56:52Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T13:00:35Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?\nAbout the team:\n The Adaptiv Client Experience (CX) team serves as the primary point of contact for clients and supports business-critical production environments. This role combines client relationship management and incident ownership with hands-on technical investigation across Adaptiv applications, Microsoft SQL Server, Windows, .NET-based services, and the supporting hosted infrastructure.\nWhat you will be doing:\nAct as a primary technical support contact for clients and production environments\nOwn incidents, service requests and escalations through investigation, remediation and validation\nTroubleshoot applications, SQL Server, Windows services, interfaces and infrastructure using logs, queries and operational tools\nInvestigate batch-processing failures, scheduled jobs, data workflows and application connectivity issues\nCoordinate resolution across Product Support, Operations, Infrastructure, Network, Database and Development teams\nTranslate technical findings and resolution progress into clear client and stakeholder communications\nContribute to root cause analysis, identifying contributing factors, monitoring gaps and preventative actions\nSupport maintenance, releases, disaster recovery and production-change activities, including technical validation\nParticipate in regular weekend on-call coverage and occasional out-of-hours support for critical incidents and planned maintenance\nWork with Operations teams to improve monitoring, alerting, knowledge base articles and runbooks\nWhat you bring:\nStrong experience supporting enterprise applications, production environments or financial software\nAbility to progress technical investigations independently, manage competing priorities and collaborate across globally distributed teams\nHands-on Microsoft SQL Server skills, including T-SQL, SQL Server Management Studio, SQL Agent jobs and investigation of blocking and performance issues\nPractical knowledge of Windows Server, services, event logs, scheduled tasks and system-resource troubleshooting\nUnderstanding of .NET-based and web-hosted enterprise applications, including IIS\nKnowledge of networking concepts including TCP/IP, DNS, ports, firewalls and connectivity diagnostics\nStrong troubleshooting skills across application, database and infrastructure layers\nExperience investigating production incidents, reviewing logs and performing structured root cause analysis\nStrong English communication skills with the ability to explain technical issues clearly to clients and stakeholders\nAdded bonus if you have:\nExperience in financial services, banking, capital markets or credit risk\nExperience supporting risk-management, hosted, SaaS or managed-service platforms\nKnowledge of disaster recovery, failover, batch processing and resilience testing\nExperience using PowerShell or Python to support diagnostics, automate routine checks and improve operational efficiency\nFamiliarity with XML and JSON data formats and their use in application interfaces\nExposure to Citrix, VMware, AWS, clustering or load-balancing technologies\nWhat we offer you:\nA work environment built on collaboration, flexibility and respect\nCompetitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing (including private healthcare, 27 days of vacation, work from home - 2 days a week, etc.) \nVaried and challenging work to help you grow your technical skillset \nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":4413,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Serbia","iso":"RS","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-21T13:56:52Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:73","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/fis-product-technical-support-analyst-4","json_url":"https://alion.io/job/fis-product-technical-support-analyst-4.json","meta":{"generated_at":"2026-10-25T21:14:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30044,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-product-technical-support-analyst-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-product-technical-support-analyst-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-product-technical-support-analyst-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-product-technical-support-analyst-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-product-technical-support-analyst-4"}]}