{"id":3535195,"url":"https://alion.io/job/fis-product-technical-support-analyst-ii-3","title":"Product Technical Support Analyst II","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":80,"ghost_share":0.038,"stale_share":0.625,"repost_share":0.063,"time_to_fill_p50_days":27,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"SQL","optional":false},{"name":"ITIL","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-10-30T17:22:18Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T08:04:20Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?\nAbout the role:\nAs a Technical Product Support Operations and Application Support Analyst in the CX team,\nYou’ll be supporting global clients on our SCF platform.\nYou are responsible for monitoring the operation of the system, performing configuration changes, and working with other teams within the organization to roll out the platform to new customers.\nAbout the team:\nYou will be a part of a dynamic team of Operations and Application Support Analysts who…\nEmphasizes the importance of collaborative work, adaptability, and a positive attitude.\nWorks in a fast-paced environment where communication, problem-solving, and teamwork is highly valued.\nSupports products covering receivables, payables, and inventory finance solutions to provide working capital solutions to large corporates and banks.\nWhat you will be doing:\nAs a Technical Support Engineer, you will provide 1st and 2nd line support to FIS SCF global network of customers. This will include:Triaging incoming tickets, performing analysis, and resolving customer issues.\nAnalysing customer data and providing customers with audit information or breakdowns of headline figures.\nActively monitoring system health using a variety of tools including dedicated infrastructure and application monitoring suites, DataDog, SQL and ActiveBatch.\nImplementing ad-hoc configuration changes using FIS SCF proprietary tools.\nCollaborating closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platform.\nYou will provide cover for shifts between 6am and 11pm.\n\nWhat you will need:\nYou have exceptional attention to detail, thrive on solving problems, comfortable analysing, transforming, and generally working with large datasets.\nYou have a passion for helping others, great at communicating technical concepts to customers and colleagues both verbally and in writing.\nYou flourish in a dynamic high-pressure environment and can prioritise incoming and existing tasks according to urgency and impact.\nYou are logical and insightful when troubleshooting problems.\nYou have a strong work ethic and are able to complete tasks independently.\nYou have experience using SQL (highly desirable), MS Excel (highly desirable), XML and exposure to Monitoring tools\nA degree in Computing or STEM stream\nAdded bonus if you have:\nYou understand computer logic and/or programming concepts\nITIL Foundation v3/2011 or higher certified\nPrevious experience of Atlassian JIRA/JIRA Service Desk or similar\nExperience working in a controlled environment, such as Financial Services\nWhat we offer you:\nAt FIS, you can learn, grow and make an impact in your career. Our benefits include:\nFlexible and creative work environment \nDiverse and collaborative atmosphere \nProfessional and personal development resources \nOpportunities to volunteer and support charities \nCompetitive salary and benefits\n#LI-RB1 #LI-HYBRIDE\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. 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