{"id":3448446,"url":"https://alion.io/job/fis-product-technical-support-microsoft-sql-server-including-t-sqlssms-location-pune-aundh","title":"Product Technical Support( Microsoft SQL Server, including T-SQL,SSMS– Location: Pune (Aundh)","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":67,"ghost_share":0.03,"stale_share":0.627,"repost_share":0.06,"time_to_fill_p50_days":26,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"DNS","optional":false},{"name":"MS SQL","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"C#","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"VMWare","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-29T09:44:39Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T05:52:05Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Product Technical Support( Microsoft SQL Server, including T-SQL,SSMS- Location: Pune (Aundh)\nAt FIS, our technology and our people are moving forward. We advance the way the world pays, banks, and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you are ready to grow your career and make an impact in fintech, we have one question: Are you FIS?\n\nAbout the Team\nFIS® Enterprise Risk Suite, formerly Adaptiv, provides risk-management solutions that help financial institutions address areas including market and credit risk, XVA, initial margin and related risk calculations.\nThe Adaptiv Client Experience (CX) team serves as a key technical point of contact for clients using business-critical production environments.\nThis role combines client engagement, incident ownership and hands-on technical troubleshooting across enterprise applications, Microsoft SQL Server, Windows, .NET-based services, application interfaces, and supporting infrastructure.\nYou will work closely with global Client Experience, Operations, Infrastructure, Database, Network, Product and Development teams to investigate and resolve complex production issues while delivering a high-quality client experience.\nWhat You Will Be Doing\nAs a Product Technical Support Analyst II, you will provide technical expertise and production support to FIS clients, helping them get the best possible experience from FIS Enterprise Risk Suite applications.\nYour key responsibilities will include:\nAct as a primary technical support contact for clients using business-critical production environments.\nOwn incidents, service requests, and technical escalations from initial investigation through resolution, validation, and closure.\nTroubleshoot issues across applications, Microsoft SQL Server, Windows services, interfaces and infrastructure layers using logs, SQL queries, and operational diagnostic tools.\nInvestigate batch-processing failures, scheduled jobs, data-processing workflows, application connectivity, and performance-related issues.\nCoordinate resolution across Product Support, Operations, Infrastructure, Network, Database and Development teams.\nTranslate complex technical findings, business impact, and resolution progress into clear communications for clients and internal stakeholders.\nContribute to root cause analysis by identifying contributing factors, recurring issues, monitoring gaps, and preventive actions.\nDocument client issues, technical findings, and resolutions to strengthen knowledge articles, operational runbooks, and product-quality initiatives.\nSupport application releases, maintenance activities, production changes, disaster recovery, and resilience testing, including appropriate technical validation.\nIdentify opportunities to improve monitoring, alerting, diagnostics, and operational processes.\nParticipate in weekend on-call rotation and occasional out-of-hours support for critical production incidents and planned maintenance.\n What You Bring\n3-5 years of relevant experience in enterprise application support, production support, financial technology, or a comparable technical environment.\nStrong troubleshooting and analytical skills, with the ability to investigate issues across applications, databases, operating systems, and infrastructure layers.\nHands-on knowledge of Microsoft SQL Server, including T-SQL, SQL Server Management Studio (SSMS), SQL Agent jobs, and database troubleshooting.\nPractical experience with Windows Server, Windows services, Event Viewer, scheduled tasks, and system/resource troubleshooting.\nUnderstanding of .NET-based and web-hosted enterprise applications, including IIS.\nWorking knowledge of networking fundamentals such as TCP/IP, DNS, ports, firewalls, and application connectivity diagnostics.\nExperience investigating production incidents using application logs, database information, and other diagnostic evidence.\nUnderstanding of Software Development Life Cycle (SDLC) principles and production change processes.\nAbility to independently progress technical investigations, prioritize competing issues and collaborate effectively with globally distributed teams.\nStrong client-facing and interpersonal skills with a proven ability to deliver high-quality technical support.\n\nAdded Bonus If You Have\nExperience within banking, capital markets, financial services, or enterprise risk management.\nPrevious experience supporting risk-management platforms, hosted applications, SaaS, or managed-service environments.\nKnowledge or previous exposure to FIS Enterprise Risk Suite / Adaptiv would be a strong advantage.\nExperience with PowerShell or Python for diagnostics, scripting, automation, or operational efficiency improvements.\nUnderstanding XML and JSON and their use in enterprise application integrations.\nExposure to AWS, Citrix, VMware, clustering, load balancing, or similar infrastructure technologies.\nExperience with disaster recovery, failover, resilience testing, and enterprise batch-processing environments.\nFamiliarity with software-industry quality or process frameworks such as ISO, CMM or Six Sigma.\nWhat We Offer You\nAt FIS, you can learn, grow, and make an impact on your career.\nA collaborative, flexible and respectful work environment.\nVaried and challenging work that develops both technical and financial-domain expertise.\nExtensive health benefits and family protection programs.\nAn adaptable home-office working model in accordance with applicable FIS policies.\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":6198,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-29T09:44:39Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/fis-product-technical-support-microsoft-sql-server-including-t-sqlssms-location-pune-aundh","json_url":"https://alion.io/job/fis-product-technical-support-microsoft-sql-server-including-t-sqlssms-location-pune-aundh.json","meta":{"generated_at":"2026-11-01T06:43:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10360,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-product-technical-support-microsoft-sql-server-including-t-sqlssms-location-pune-aundh"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-product-technical-support-microsoft-sql-server-including-t-sqlssms-location-pune-aundh"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-product-technical-support-microsoft-sql-server-including-t-sqlssms-location-pune-aundh"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-product-technical-support-microsoft-sql-server-including-t-sqlssms-location-pune-aundh\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-product-technical-support-microsoft-sql-server-including-t-sqlssms-location-pune-aundh"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3448446}},{"tool":"search_jobs","arguments":{"company":"fisglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3448446},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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