{"id":2972095,"url":"https://alion.io/job/fis-product-technical-support-technician-i","title":"Product Technical Support Technician I","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":70,"ghost_share":0,"stale_share":0.557,"repost_share":0.071,"time_to_fill_p50_days":24,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T02:56:30Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T04:24:28Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Every transaction tells a story. Every innovation creates new possibilities. At FIS, we build the technology that helps businesses and communities thrive. Join us and be part of a team that embraces curiosity, values diverse perspectives and turns ideas into action.\nRole location: Hybrid (three days in-office, two days virtual)\nShift: Night Shift, aligned with 8:00 AM to 5:00 PM Pacific Time\nAbout the role:\nAs a Technician I, Product Technical Support, you will provide technical and customer support for our online regulatory and compliance learning solutions. You will troubleshoot user issues, respond to inquiries, document incidents, and help ensure problems are resolved in a timely manner. This is an entry-level opportunity for someone with strong communication, problem-solving skills, and an interest in technology and customer support.\n Your key responsibilities\nProvide technical support and troubleshoot user access, application, desktop, and connectivity issues.\nProvides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.\nRespond to customer inquiries through phone and email while providing clear and professional assistance.\nDocument, track, prioritize, and escalate incidents through the appropriate support and ticketing processes.\nPerform basic installations, configurations, upgrades, backups, and other technical maintenance activities.\nCommunicate technical information clearly to both technical and non-technical users.\nRecommends solutions including new acquisitions and upgrades. \nWhat you bring\nRequired qualifications\nHigh school diploma, GED, or equivalent qualification.\nStrong written and verbal communication skills with the ability to explain technical concepts clearly.\nGood troubleshooting, problem-solving, and critical-thinking skills.\nAbility to provide excellent customer service, ask effective questions, and understand customer concerns.\nReliability, willingness to learn new technologies, and ability to work U.S. business hours as required.\nPreferred qualifications\nPrevious experience in customer service, customer support, help desk, or technical support.\nFamiliarity with basic desktop, application, network, or user-access troubleshooting.\nExperience using ticketing or incident-management systems.\nThe impact you’ll make\nYou will support a team that provides online regulatory and compliance training to financial institutions. As a Technician I, Product Technical Support, you will help users access the learning solutions they need while resolving technical issues efficiently and delivering a positive support experience.\nWhat we offer you\nAt FIS, you can learn, grow and make an impact in your career.\nReady to build what's next? At FIS, you'll have the opportunity to grow your career, contribute your ideas, and help create technology that powers the global economy.\nOur benefits include:\nOpportunities to innovate in fintech\nTools for personal and professional growth\nInternal career growth opportunities\nInclusive and diverse work environment\nResources to invest in your community\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":3766,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-21T02:56:30Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:25","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/fis-product-technical-support-technician-i","json_url":"https://alion.io/job/fis-product-technical-support-technician-i.json","meta":{"generated_at":"2026-10-23T14:30:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21694,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-product-technical-support-technician-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-product-technical-support-technician-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-product-technical-support-technician-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-product-technical-support-technician-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-product-technical-support-technician-i"}]}