{"id":1900662,"url":"https://alion.io/job/fis-production-support-analyst-i","title":"Production Support Analyst I","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":78,"ghost_share":0.038,"stale_share":0.526,"repost_share":0.115,"time_to_fill_p50_days":20,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":16000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Oracle","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-05T10:50:06Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-12T09:57:25Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Production Support Technician II (Work from Client Location- Delhi)\nIntroduction\nWe are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?\nAbout the Role\nA switch is a computer system which facilitates the transfer of electronic messages between terminal devices and appropriate network applications. ATM Switch plays an important role in the entire ATM connectivity. IST/Switch is an end-to-end software solution for businesses that manage real-world Electronic Payments, Mobile Commerce, and Internet payment processing across the entire payment lifecycle - merchants, issuers, acquirers, processors, payment gateways and card associations.\nThe Technical Support Specialist (L2) for the Banking System is responsible for providing advanced technical support, troubleshooting, and issue resolution for banking applications. This role serves as the second line of defense, escalating complex issues to L3 support when necessary while ensuring timely resolutions to maintain system stability and performance. The ideal candidate will have strong problem-solving skills, experience in banking systems, and a client-focused approach.\nWhat You Will Be Doing\nDiagnose, analyze, and resolve technical issues related to the banking system.\nProvide L2 support by investigating application errors, database issues, and system performance problems.\nCollaborate with L3 support teams to ensure proper issue escalation and resolution.\nMonitor application performance, system logs, and system memory alerts to identify potential issues.\nPerform routine maintenance, DR DRILL, and apply patches or updates as needed.\nEnsure UAT simulations and deployments.\nEnsure that SIT is diligently performed before UAT deployments.\nSupport scheduled deployments, system updates, and configuration changes.\nEnsure all required Documents/Pre-Requisites are fulfilled as per Client’s CAB (change advisory board) much in advance before the deployment cycle.\nWork closely with developers, Client, and OEM vendors to resolve complex system issues within defined TAT.\nEscalate unresolved critical issues to L3 support, ensuring proper documentation and analysis by following defined Escalation process.\nLiaise with business users and stakeholders to provide technical insights and status updates.\nMaintain detailed records of incidents, troubleshooting steps, and resolutions.\nAnalyze and study root cause of issues and work towards a permanent fix.\nTrack repeat incidents and take necessary action with L3 Support.\nUpdate knowledge base articles, FAQs, and internal documentation.\nProvide training and guidance to L1 support teams and handle & manage the roster of the whole team.\nEnsure compliance with banking regulations, security policies, and data protection standards.\nSupport audit processes and provide necessary documentation when required.\nMonitor system access controls and assist in security-related configurations.\nMonitor L1 team activities for day-to-day operations and coordinate with Bank and Vendors of Bank for daily operation.\nKnowledge of regulatory requirements in banking IT.\nRequired Qualifications\nBachelor’s degree in Computer Science, Information Technology, or any Circuit Branches.\nOverall 4+ years of experience.\n3+ years of experience in application support or IT operations within the Banking Payment Domain.\nExperience with SQL, Oracle, or other relational databases for query execution and scripting.\nFamiliarity with Linux/Unix and Windows server environments.\nExperience with APIs, web services, and system integrations.\nUnderstanding of ITIL processes (Incident, Problem, Change Management, Automation).\nPerform SIT/UAT testing for all Change Requests and Incident fixes.\nShould have worked in ISO8583 Switch related environment; IST Switch experience is advantageous.\nStrong communication skills to interact with technical teams and clients.\nPreferred Qualifications\nHands-on experience with banking applications such as IST Switch ISO8583, VTS, MC & Boss Simulator, or similar systems.\nExcellent problem-solving and analytical skills in banking systems and payment domain.\nKnowledge of regulatory requirements in banking IT.\nWhat We Offer you\nAt FIS, we are as committed to growing our employees’ careers as our own business. We offer:\nOpportunities to innovate in fintech\nInclusive and diverse team atmosphere\nProfessional and personal development\nResources to contribute to your community\nCompetitive salary and benefits\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":5356,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-05T10:50:06Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.571,"p_room":1,"age_days":6,"expected_fill_days":20,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/fis-production-support-analyst-i","json_url":"https://alion.io/job/fis-production-support-analyst-i.json","meta":{"generated_at":"2026-10-12T16:25:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26230,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-production-support-analyst-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-production-support-analyst-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-production-support-analyst-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-production-support-analyst-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-production-support-analyst-i"}]}