{"id":2093088,"url":"https://alion.io/job/fis-production-support-analyst-senior-aws-windows","title":"Production Support Analyst Senior - AWS Windows","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":70,"ghost_share":0,"stale_share":0.557,"repost_share":0.071,"time_to_fill_p50_days":24,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MS SQL","optional":false},{"name":"Windows","optional":false},{"name":"Dynatrace","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-10-08T15:44:25Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-25T13:00:35Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Every transaction tells a story. Every innovation creates new possibilities. At FIS, we build the technology that helps businesses and communities thrive. Join us and be part of a team that embraces curiosity, values diverse perspectives and turns ideas into action.\nRole location: Hybrid (three days in-office, two days virtual)\nShift: Sydney Australia Business Hours - 6:00AM to 3:00PM PHT with on call responsibilities\nAbout the role\nAs a Senior Production Support Analyst, you will support business-critical software used by financial institutions and help maintain stable, reliable production environments. You will investigate complex incidents, coordinate solutions across technical teams and lead improvements to cloud-hosted services. You will also support application releases and the transition of selected services to Amazon Web Services.\nYour key responsibilities\nMonitor and support production applications, investigate incidents and restore service within agreed timelines. \nTroubleshoot issues across Microsoft Windows, Microsoft SQL Server, networks and cloud-hosted environments. \nLead complex incident investigations, root-cause analysis and coordination across technical and business teams. \nLead application release activities, reliability improvements and migration work for services moving to Amazon Web Services. \nParticipate in a scheduled weekend on-call rotation to support application availability. \nWhat you bring\nRequired qualifications\nSignificant experience in production support, application support or technical support, including ownership of complex incidents. \nAdvanced hands-on experience supporting, monitoring and troubleshooting applications hosted on Amazon Web Services. \nWorking knowledge of Microsoft Windows, Microsoft SQL Server, networking fundamentals and structured troubleshooting methods. \nDemonstrated ability to lead root-cause analysis, coordinate multiple stakeholders and communicate clearly with technical and non-technical audiences. \nAvailability to participate in a scheduled weekend on-call rotation. \nPreferred qualifications\nExperience supporting credit risk or financial risk management applications. \nExperience with monitoring and event-management tools such as Dynatrace, Splunk or BigPanda. \nThe impact you'll make\nAs a Senior Production Support Analyst, you will join a team that keeps important financial software available, secure and dependable. Your work will help reduce service disruption, improve operational stability and support the continued adoption of cloud technology. You will collaborate with colleagues across support, client service and delivery teams to create a consistent experience for the organizations that rely on these applications.\nWhat we offer you\nAt FIS, you can learn, grow and make an impact in your career.\nReady to build what's next? At FIS, you'll have the opportunity to grow your career, contribute your ideas, and help create technology that powers the global economy.\nOur benefits include:\nOpportunities to innovate in fintech\nTools for personal and professional growth\nInternal career growth opportunities\nInclusive and diverse work environment\nResources to invest in your community\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":3849,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-08T15:44:25Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.591,"p_room":0.9,"age_days":16,"expected_fill_days":24,"reasons":["conf:73","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/fis-production-support-analyst-senior-aws-windows","json_url":"https://alion.io/job/fis-production-support-analyst-senior-aws-windows.json","meta":{"generated_at":"2026-10-25T18:20:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26071,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-production-support-analyst-senior-aws-windows"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-production-support-analyst-senior-aws-windows"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-production-support-analyst-senior-aws-windows"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-production-support-analyst-senior-aws-windows\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-production-support-analyst-senior-aws-windows"}]}