{"id":1474159,"url":"https://alion.io/job/fis-securities-operations-associate-ii-2","title":"Securities Operations Associate II","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":51,"ghost_share":0.059,"stale_share":0.51,"repost_share":0.118,"time_to_fill_p50_days":21,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1208},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T18:08:19Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-04T22:11:58Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Posting Description\nAre you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.\nAbout Team: Transaction processing, Blended Process etc.\nThe Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.\nAt FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.\nWhat you will be doing\nVerifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.\nPerforming quality control activities to ensure quality standards are met.\nProducing template email or written correspondence to customers, when appropriate\nAdhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality\nAdhering to all fund/company policies and regulatory controls/requirement\nIdentifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service\nGuiding/mentoring peers on less complex processes\nExcellent customer service skills that build high levels of customer satisfaction\nStrong phone, verbal and written communication skills, along with active listening\nCustomer focus and adaptability to different personality types\nDemonstrates effective people skills and sensitivities when dealing with others\nAbility to work both independently and in a team environment\nWhat you bring\nExcellent communication and interpersonal skills\nExcellent knowledge of Customer Services; Global mindset (Desirable)\n1 to 3 Years of experience from international calling process\nReady to work in night shifts (5 days in a week)\nTemporary work from home. Flexible to work in office environment post operations begin in office\nWhat we offer you:\nA multifaceted job with a high degree of responsibility and a broad spectrum of opportunities\nA broad range of professional education and personal development possibilities - FIS is your final career step!\nA competitive salary and benefits\nA variety of career development tools, resources and opportunity\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":3174,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-29T18:08:19Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.616,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fis-securities-operations-associate-ii-2","json_url":"https://alion.io/job/fis-securities-operations-associate-ii-2.json","meta":{"generated_at":"2026-10-04T22:21:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-05T00:00:00Z"}}}