{"id":1965600,"url":"https://alion.io/job/fis-senior-client-success-manager-core-banking-solutions","title":"Senior Client Success Manager – Core Banking Solutions","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":102,"ghost_share":0.039,"stale_share":0.51,"repost_share":0.118,"time_to_fill_p50_days":20,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T17:22:14Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-20T02:10:38Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Location: London, United Kingdom \nWorking model: Hybrid, three days per week in the office\nAbout FIS\nAs the world works and lives faster, FIS is leading the way. Our fintech solutions power the global economy, supporting the movement of money for financial institutions, corporates and governments across Europe and beyond. At FIS, inclusion, collaboration and innovation sit at the heart of everything we do. Our colleagues work together, deliver together and celebrate success together.\nIf you want to help shape the future of banking, we’d like to ask you: Are you FIS?\nAbout the role\nThe Senior Client Success Manager will drive client satisfaction, adoption and long-term value for financial institutions using FIS Core Banking Solutions. Acting as a senior, trusted partner throughout the post-sales lifecycle, you will help clients align their use of FIS solutions with their strategic and operational priorities, translating those priorities into practical success plans.\nYou will manage complex client relationships, coordinate activity across FIS and provide clear leadership when addressing adoption barriers, service risks and opportunities for growth. Working closely with Sales, Product, Professional Services, Renewals and Support, you will help clients achieve measurable outcomes from their investment while strengthening long-term relationships with FIS.\nAbout the team\nThe Senior Client Success Manager sits within the Client Success organisation, orchestrating the post-sales experience for banking clients.\nThe team’s focus is on:\nAccelerating product adoption and value realisation.\nConnecting solution capabilities to measurable client business outcomes.\nStrengthening senior stakeholder engagement.\nIdentifying and addressing client health and commercial risks.\nSupporting retention, renewal and sustainable account growth.\nBringing structured client insight into FIS product and service priorities.\nSenior Client Success Managers combine banking and technology expertise with strong commercial judgement, relationship management and cross-functional leadership.\nWhat you will be doing\nBuild trusted relationships with senior client stakeholders and act as a strategic post-sales partner for FIS Core Banking Solutions.\nDevelop a detailed understanding of each client’s business priorities, operating environment and desired outcomes.\nTranslate client objectives into joint success plans with clear outcomes, milestones, ownership and measures of success.\nLead regular client success and value-review conversations, articulating progress, priorities, risks and recommended actions.\nDrive adoption of relevant solution capabilities and help clients realise sustained value from their investment.\nMonitor client health, engagement, adoption and service signals to identify emerging risks and coordinate timely action.\nLead cross-functional collaboration across Sales, Product, Professional Services, Renewals, Support and other internal stakeholders.\nEstablish clear governance and accountability for complex client issues, ensuring actions are owned and communicated effectively.\nIdentify expansion opportunities based on evidenced client requirements and provide relevant insight to commercial teams.\nCapture structured client feedback and partner with Product teams to help inform future priorities.\nContribute to renewal activity by clearly articulating delivered value, client outcomes, adoption progress and future priorities.\nShare effective Client Success practices and support the development of colleagues across the wider team.\nWhat you will need\nMust-have experience and capabilities\nExperience in Client Success, Account Management, Client Services or a comparable client-facing role within banking technology, fintech or financial services.\nExperience working with banks or other financial institutions in a complex technology or service environment.\nUnderstanding of core banking operations and the business challenges financial institutions are seeking to solve.\nA strong track record of managing complex, senior-level client relationships.\nExperience translating strategic client objectives into structured plans, actions and measurable outcomes.\nAbility to lead client governance discussions and coordinate multiple internal and external stakeholders.\nStrong communication, presentation, negotiation and stakeholder-management skills.\nAnalytical capability, including the ability to interpret client, usage, adoption or service information and convert it into practical recommendations.\nExperience collaborating across commercial, product, technical, support and delivery functions.\nAbility to identify client risk, establish an action plan and drive activity through to resolution.\nCommercial awareness, including an understanding of retention, renewals and responsible account growth.\nNice-to-have experience\nExperience supporting enterprise core banking platforms or related banking technology.\nExperience working with clients through major transformation, implementation or technology-modernisation programmes.\nFamiliarity with regulated banking environments.\nExperience coaching colleagues or contributing to the development of Client Success practices.\nWhy join\nHelp financial institutions maximise the value of technology supporting critical banking operations.\nTake ownership of strategic client relationships and influence outcomes across the complete post-sales journey.\nWork across client, product, technical and commercial teams in a highly collaborative environment.\nDevelop deep expertise in FIS Core Banking Solutions.\nBring direct client insight into future solution and service priorities.\nContribute to a Client Success organisation focused on adoption, value realisation, retention and sustainable growth.\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":6422,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-06T17:22:14Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.569,"p_room":0.9,"age_days":12,"expected_fill_days":20,"reasons":["conf:2","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/fis-senior-client-success-manager-core-banking-solutions","json_url":"https://alion.io/job/fis-senior-client-success-manager-core-banking-solutions.json","meta":{"generated_at":"2026-10-20T04:57:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5461,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-senior-client-success-manager-core-banking-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-senior-client-success-manager-core-banking-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-senior-client-success-manager-core-banking-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-senior-client-success-manager-core-banking-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-senior-client-success-manager-core-banking-solutions"}]}