{"id":86467,"url":"https://alion.io/job/fis-senior-enterprise-platform-support-engineer-ai-cloud-2","title":"Senior Enterprise Platform Support Engineer – AI & Cloud","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":80,"ghost_share":0.038,"stale_share":0.625,"repost_share":0.063,"time_to_fill_p50_days":27,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":32000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"ArgoCD","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"Datadog","optional":true},{"name":"GCP","optional":true},{"name":"Grafana","optional":true},{"name":"Helm","optional":true},{"name":"Prometheus","optional":true},{"name":"Splunk","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-08-06T00:00:00Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-11-04T19:09:05Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":90},"description":"Senior Enterprise Platform Support Engineer - AI & Cloud\nAt FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?\nAbout the Role\nYou will support a next-generation, AI-enabled banking platform used by Tier-1 financial institutions. This is a hands-on, customer-facing role focused on diagnosing, troubleshooting, and resolving complex production issues across application and infrastructure layers. You will connect system behaviour, observability data, and customer impact to drive root cause resolution. Success is measured by speed, accuracy, and customer trust during critical incidents.\nWhat You Will Be Doing\nInvestigate and resolve complex production issues across application, platform, and infrastructure layers\nAnalyze logs, metrics, traces, and alerts to identify root causes and system correlations\nTroubleshoot Kubernetes environments, including pods, services, deployments, and networking\nEngage directly with enterprise customers to diagnose and resolve incidents in real time\nCommunicate technical findings clearly to both technical and non-technical stakeholders\nUse observability tools to monitor system health and investigate anomalies\nLeverage AI-driven insights for incident detection, root cause analysis, and remediation validation\nImprove runbooks, dashboards, alerts, and support processes based on recurring issues\nSupport cloud, hybrid, and customer-hosted platform environments\nCollaborate with engineering and product teams to drive long-term reliability improvements\nWill be working in 24/7 Rotational shifts\nRequired Qualifications\n8 to 15 years of strong hands-on experience troubleshooting production or customer-facing systems\nPractical experience with Kubernetes and containerized environments\nAbility to interpret logs, metrics, traces, and alerts across distributed systems\nSolid understanding of Linux, networking fundamentals, APIs, and service architectures\nProven experience in a customer-facing technical support or escalation role\nStrong problem-solving skills with a structured, analytical approach\nClear communication skills for diverse stakeholder audiences\nExperience using or integrating AI tools or large language models in technical workflows\nPreferred Qualifications\nExperience supporting SaaS platforms, banking systems, fintech, or regulated environments\nFamiliarity with cloud platforms such as AWS, Azure, or Google Cloud\nExposure to infrastructure-as-code and deployment tools such as Terraform or Helm\nKnowledge of continuous delivery tools such as ArgoCD or Flux\nExperience working with streaming platforms or distributed data systems\nFamiliarity with enterprise monitoring tools such as Prometheus, Grafana, Splunk, or Datadog\nWhat We Offer you\nAt FIS, you can grow your career as far as you want to take it. Here’s what else we offer:\nOpportunities to make an impact in fintech\nPersonal and professional learning\nInclusive, diverse work environment\nResources to give back to your community\nCompetitive salary and benefits\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":3924,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.434,"p_room":0.28,"age_days":90,"expected_fill_days":27,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/fis-senior-enterprise-platform-support-engineer-ai-cloud-2","json_url":"https://alion.io/job/fis-senior-enterprise-platform-support-engineer-ai-cloud-2.json","meta":{"generated_at":"2026-11-04T20:42:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32022,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-senior-enterprise-platform-support-engineer-ai-cloud-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-senior-enterprise-platform-support-engineer-ai-cloud-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-senior-enterprise-platform-support-engineer-ai-cloud-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-senior-enterprise-platform-support-engineer-ai-cloud-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-senior-enterprise-platform-support-engineer-ai-cloud-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":86467}},{"tool":"search_jobs","arguments":{"company":"fisglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":86467},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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