{"id":3351664,"url":"https://alion.io/job/fis-senior-sales-support-analyst","title":"Senior Sales Support Analyst","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":82,"ghost_share":0,"stale_share":0.634,"repost_share":0.037,"time_to_fill_p50_days":27,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70390,"max":119670,"currency":"USD","period":"year","gross":null,"usd_annual":119670},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-27T18:46:06Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-09T07:19:15Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Description\nInnovation isn’t just what we do; it’s how we work. At FIS, you’ll collaborate with talented people across the globe to create solutions that shape the way the world pays, banks and invests. If you’re ready to grow your career while making a meaningful impact, we’d love to meet you.\nLocation: This position is eligible for remote work in the United States. To support collaboration, enablement, and operational alignment, periodic travel is required.\nThe successful candidate will be expected to travel to Business Development Representative (BDR) Centers of Excellence, including Jacksonville, Florida and London, United Kingdom, at least quarterly. Additional domestic and international travel may be required based on business needs.\nAbout the role:\nThe Operations & Enablement Analyst supports pod-level execution across the Business Development Representative organization. This role partners with BDR managers and teams to improve performance visibility, tool adoption, process consistency, and operational readiness. You'll conduct KPI and trend analysis, create enablement and documentation resources, support training on tools and processes, and help managers identify opportunities to improve productivity, pipeline quality, and execution consistency.\nYour key responsibilities:\nPerformance Analytics & Business Insights\nAnalyze pod-level performance across pipeline, activity, conversion, attainment, productivity, and quality metrics.\nConduct recurring KPI and trend analysis to identify performance gaps, risks, opportunities, and coaching priorities.\nPrepare scorecards, insights, and summaries to support manager reviews, pod-level business discussions, and leadership updates.\nManager & Pod Support\nPartner with BDR managers to support pod-level operating rhythms, performance reviews, and execution planning.\nHelp managers understand the story behind performance trends and identify potential root causes behind gaps.\nSupport follow-up actions tied to performance improvement, process adherence, tool adoption, and operational priorities.\nTools, Technology & Training\nSupport training and adoption for BDR tools, systems, and workflows, including CRM, prospecting, sequencing, reporting, and productivity tools.\nCreate and deliver tool training materials for new hires, existing BDRs, and managers.\nDevelop user guides, job aids, quick reference materials, and process documentation to support consistent tool usage.\nDocumentation & Enablement Support\nCreate, maintain, and organize SOPs, playbooks, training guides, onboarding materials, process maps, and manager resources.\nTranslate business priorities and process changes into clear, practical documentation for BDRs and managers.\nSupport onboarding and readiness activities by ensuring materials are current, easy to follow, and aligned to expected ways of working.\nOperational Governance & Process Support\nSupport process adherence, data quality reviews, CRM hygiene efforts, and operational audit activities.\nTrack recurring operational issues, documentation gaps, adoption challenges, and process improvement opportunities.\nHelp maintain operating standards, ways of working, and supporting materials for pod-level execution.\nWhat you bring:\nRequired Qualifications\nBachelor’s degree in business, Finance, Analytics, Marketing, Operations, or a related field, or equivalent work experience.\n2+ years of experience in business operations, sales operations, revenue operations, enablement, business analytics, or a similar function.\nExperience supporting sales, business development, customer-facing, or revenue-generating teams.\nStrong analytical skills with experience reviewing performance metrics, identifying trends, and summarizing insights.\nExperience creating reports, scorecards, presentations, documentation, or training materials.\nAbility to translate data and process information into clear recommendations and practical guidance.\nProficiency with Microsoft Excel and PowerPoint.\nPreferred Qualifications:\nExperience supporting BDR, SDR, inside sales, sales enablement, sales operations, or revenue operations teams.\nExperience using CRM, prospecting, sequencing, reporting, or sales productivity tools such as Salesforce, Dynamics, Apollo, Outreach, Power BI, or similar platforms.\nExperience developing SOPs, playbooks, job aids, onboarding materials, or training resources.\nExperience conducting KPI analysis, trend analysis, root cause analysis, or performance reporting.\nExperience supporting technology adoption, change management, or process improvement initiatives.\nExperience partnering directly with frontline sales or business development managers.\nFamiliarity with AI-enabled productivity tools, sales workflow automation, or data visualization platforms.\nWhat we offer you:\nReady to build what's next? At FIS, you'll have the opportunity to grow your career, contribute your ideas, and help create technology that powers the global economy.\nOur benefits include:\nOpportunities to innovate in fintech\nTools for personal and professional growth\nInternal career growth opportunities\nInclusive and diverse work environment\nResources to invest in your community\nFIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $70,390.00 - $119,670.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nEEOC Statement\nFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here\nFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":7446,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-27T18:46:06Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.583,"p_room":0.9,"age_days":12,"expected_fill_days":27,"reasons":["conf:9","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":119670,"is_top_pay":false},"html_url":"https://alion.io/job/fis-senior-sales-support-analyst","json_url":"https://alion.io/job/fis-senior-sales-support-analyst.json","meta":{"generated_at":"2026-11-09T10:15:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10707,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-senior-sales-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-senior-sales-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-senior-sales-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-senior-sales-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-senior-sales-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3351664}},{"tool":"search_jobs","arguments":{"company":"fisglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3351664},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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