Sr Director, Commercial Product Management

Job Description

ROLE SUMMARY

Sits within a newly acquired startup building an AI-enabled, autonomous banking platform for Tier-1 financial institutions within the banking group.

The Sr Director, Commercial Product Management role is the single-threaded product owner for Enterprise Customer - one trusted record of every person, organization, relationship, identifier, and consent the bank needs to serve customers, deployable standalone against any third-party core. Requires deep customer-master, identity, and consent expertise, an engineering foundation, and end-to-end ownership of what we build and why. The component is a natural first move in bank modernization and is deployable standalone. This is not a program- or delivery-management role: client-program orchestration sits with the Forward Deployed team, and engineering owns architecture and implementation.

KEY RESPONSIBILITIES

Customer Strategy & Roadmap

• Own the direction: Define which party, relationship, agreement, and contact-point capabilities to prioritize, which jurisdictions and identifier types are configured first, and how the standalone-against-any-core motion is packaged. -
• Own non-discretionary change: KYC, beneficial-ownership, tax-certification (W-9, W-8 series, CRS), and privacy (GDPR erasure and equivalents) requirements.
• Keep the roadmap on track and define success: Duplicate-party rate, KYC done once versus per-system, onboarding lead time, UBO query latency, migration parity, standalone deployments live.

Customer Domain & Client Leadership

• Be the SME: Serve as the internal product authority on how banks master parties, resolve identity, model relationships and beneficial ownership, record consent and agreements, and maintain contact points across product silos.
• Problem-solve with clients: Join client working sessions to define what to build - whiteboard the actual onboarding, KYC, and customer-maintenance flows, expose missing controls and duplicate-record risk, and identify the minimum viable reusable capability.
• Guard the platform: Convert recurring client and field signal into configurable types, relationship rules, and jurisdiction packs - not bank-specific schema changes; countersign any client commitment that binds the roadmap before it is promised.
• Challenge constructively: Push back on clients and internal experts with evidence; document decisions so they stay made. Technical Product Definition
• Write the contract: Define party, relationship, agreement, and contact-point APIs, domain events, the classified type system, identifier and tax certification models, and acceptance criteria.
• Sweat the semantics: Identity resolution and de-duplication, server-enforced beneficial-ownership constraints, agreement versioning and supersession, privacy-law-compliant erasure, external-ID correlation and idempotent batch load for coexistence, and per-tenant isolation with encrypted PII handling.
• Own the boundaries: Product contracts with Ledger, Reg & Compliance, Orchestration, Servicing, Data, Command Center, and the third-party cores and CRMs the component sits in front of.
• Respect the split: This role owns what, why, priority, and acceptance criteria; engineering owns architecture, implementation, and estimates.

REQUIRED EXPERIENCE & CAPABILITIES

Customer-Master, Identity & Consent Expertise

• Deep, hands-on expertise owning a customer master, party/identity service, CIF modernization, KYC/onboarding platform, or MDM program - with personal ownership of the data model and integration pattern.
• Working command of party and relationship modeling, beneficial ownership and corporate hierarchies, identity resolution, consent and agreement versioning, tax certification (W-9, W-8, CRS), ISO 20022-aligned identifiers, and privacy-law erasure.
• Practical exposure to coexistence beside a legacy core (external-ID mapping, events replacing nightly extracts, parallel running) and multi-jurisdiction configuration. Strongly preferred: deploying a customer master standalone in front of a third-party core.

Technical Foundation

• 4+ years owning a technical product or platform end to end, including at least one taken personally through launch, adoption, and iteration.
• Engineering background or equivalent hands-on record: typically 3+ years building, shipping, and operating production software - not coordinating its delivery.
• Fluent in APIs, event-driven and distributed systems, data and state modeling, reliability, security, and observability; reads architecture diagrams without a translator.

Operating Style

• Strong ownership mindset - owns outcomes, not tasks; a product owner who ships, not a requirements librarian. High agency; writes the playbook when none exists.
• Technically credible and commercially grounded - earns trust with senior engineers, bank onboarding, KYC, and customer-operations leaders, data and privacy officers, and financial-crime teams, and executives. Clear writer: turns complex rules into decisions that are hard to misinterpret.
• AI-native - uses analytics, telemetry, and AI-assisted workflows as the default operating mode for discovery, prototyping, documentation, and decisions, not a side experiment.

IMPACT & SCOPE

• Direct impact on the bank's golden customer record - eliminating duplicate KYC and screening across every downstream system
• High autonomy and accountability within a small, senior team, paired with a senior engineering lead
• Work shipped directly to production at enterprise scale, holding the bank's most sensitive data under per-tenant isolation

WHY THIS ROLE

• This role offers the autonomy, ownership, and technical depth of a startup, combined with the scale, stability, and long-term impact of FIS. You will define how some of the world's largest banks know who their customers are - once, everywhere - and make it the first module they modernize.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.