{"id":1474158,"url":"https://alion.io/job/fis-sre-production-support-rotational-shift","title":"SRE Production Support (Rotational Shift)","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":84,"ghost_share":0.048,"stale_share":0.524,"repost_share":0.119,"time_to_fill_p50_days":20,"computed_at":"2026-10-13T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":25000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-09-29T18:08:19Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-13T19:26:44Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.\nAbout the team:\nFIS is looking to add an energetic, talented, and experienced Site Reliability Engineer (SRE) to our Production Support team. The team supports critical business applications and infrastructure, with a strong focus on service reliability, rapid incident response, automation, operational excellence, and continuous improvement.\nWhat you will be doing:\nProvide 24x7 production support for critical business applications and infrastructure.\nPerform troubleshooting, incident management, root cause analysis, service restoration, and problem-management activities.\nDevelop and maintain automation solutions that reduce manual effort and operational toil.\nCreate and enhance scripts using Shell Scripting and Python.\nMonitor system health, performance, and service availability.\nCollaborate with application, infrastructure, and network teams to improve reliability and resiliency.\nParticipate in on-call rotations, night shifts, and weekend support as required.\nDrive continuous-improvement initiatives aligned with SRE best practices.\nWhat you bring:\nOverall experience of 4 - 6 years in production support, automation, Linux, and Site Reliability Engineering.\nStrong hands-on experience with Linux/Unix administration and troubleshooting.\nProficiency inLinux commands, Shell scripting, and Python scripting/development.\nGood understanding of Site Reliability Engineering principles and operational excellence.\nExperience in automation, orchestration, and toil-reduction initiatives.\nKnowledge of production support processes, incident management, root cause analysis, service restoration, and problem management.\nGood understanding of switching technologies and network fundamentals.\nExperience with monitoring and observability tools such as Splunk, Dynatrace, NetXMS, or similar platforms.\nExposure to cloud platforms, DevOps tooling, ITIL processes, and service-management tools.\nStrong analytical, troubleshooting, organizational, time-management, and communication skills.\nFlexibility to work in night shifts, on-call rotations, and weekend support schedules.\nWhat we offer you:\nAn exciting opportunity to be part of a leading financial technology organization.\nTo be part of a vibrant and collaborative team focused on reliable, resilient, and automated production services.\nA multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.\nA broad range of professional education and personal-development possibilities to strengthen SRE, automation, and production-support capabilities.\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":3525,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-29T18:08:19Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.541,"p_room":0.72,"age_days":13,"expected_fill_days":20,"reasons":["conf:0","stale_co","velocity","win:mid","crowd:brand,attention"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fis-sre-production-support-rotational-shift","json_url":"https://alion.io/job/fis-sre-production-support-rotational-shift.json","meta":{"generated_at":"2026-10-13T19:44:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30271,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-sre-production-support-rotational-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-sre-production-support-rotational-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-sre-production-support-rotational-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-sre-production-support-rotational-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-sre-production-support-rotational-shift"}]}