{"id":3006407,"url":"https://alion.io/job/fis-supervisor-client-contact-4","title":"Supervisor, Client Contact","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":70,"ghost_share":0,"stale_share":0.557,"repost_share":0.071,"time_to_fill_p50_days":24,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"closed","first_seen_at":"2026-10-21T13:56:52Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T06:17:53Z","board_verified":false,"closed_at":"2026-10-25T06:17:53Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Analyzes client expectations and requirements by providing timely and accurate information regarding the organization's client financial services and solutions. Supports management-established procedures for overseeing client inquiries, resolving issues, and identifying new opportunities for client-tailored financial technology solutions. Develops mutually-beneficial client relationships ensuring that client portfolios are closely analyzed against established financial review schedules. Serves as a point of contact between the organization and its clients, ensuring seamless communication and understanding of their financial needs and risk thresholds.\nWhat you will be doing:\nSupervises team in technical and non-technical client service operations, including call center and service desk activities to ensure efficient triage and resolution of client issues while maintaining service standards.\nOversees virtual client service via various channels to provide specialized support for escalated client issues and ensure timely and effective resolution. Conducts periodic business performance reviews by generating comprehensive reports and analyzing data to identify areas for improvement and contribute to enhancing service quality.\nManages pre- and post-sales activities, including quotations and order processing to ensure seamless support throughout the sales process, contributing to customer satisfaction.\nEstablishes clear goals and objectives for team members, aligning with operational targets in order to drive the team towards achieving operational results and service standards.\nLiaises with internal and external stakeholders, explaining organization policies and justifying practices to foster cooperation and understanding among parties involved in client service operations.\nProvides day-to-day work direction, focusing on workflow maintenance and operational decision-making in order to guide team members and contribute to their performance and skill development.\nEnsures understanding and compliance with policies, practices, and procedures among team members to maintain consistency in service delivery and adherence to organization standards.\nIdentifies areas for enhancement in systems and processes to boost efficiency to implement adjustments or recommendations to improve the effectiveness of client service operations within job area. \nWhat you bring:\nWorking closely with the team to identify process needs and opportunities for improving controls in processes.\nCandidate will be responsible for review of multiple processes and will also be responsible for creating and maintaining process level documents like SOP.\nCandidate will be responsible to raise any process related issues on time and work with relevant team to get it resolved.\nConsistently meet or exceed target goals for SLA parameters of TAT, productivity, quality, etc.\nCommunicate and follow-up with internal/ external customers via phone or email for specific assignments\nReview, research and provide feedback on discrepancies for assigned processes\nWhat we offer you:\nA multifaceted job with a high degree of responsibility and a broad spectrum of opportunities\nA broad range of professional education and personal development possibilities - FIS is your final career step!\nA competitive salary and benefits\nA variety of career development tools, resources and opportunities\nWith a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":4876,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-21T13:56:52Z"},{"event":"close","at":"2026-10-25T06:17:53Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/fis-supervisor-client-contact-4","json_url":"https://alion.io/job/fis-supervisor-client-contact-4.json","meta":{"generated_at":"2026-10-25T23:00:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32385,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-supervisor-client-contact-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-supervisor-client-contact-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-supervisor-client-contact-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-supervisor-client-contact-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-supervisor-client-contact-4"}]}