{"id":191881,"url":"https://alion.io/job/fis-technical-support-engineer","title":"Technical Support Engineer","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":67,"ghost_share":0,"stale_share":0.522,"repost_share":0.075,"time_to_fill_p50_days":24,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":130000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-02T17:48:39Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-20T22:04:56Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Job Description\nThe world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know:\nAbout the role:\nFIS Brokerage is looking for a technical support personnel who will be responsible for technical application troubleshooting and support multiple products/platforms. Application Support for SGN Applications and System level Monitoring. This position will also provide troubleshooting with connectivity issues for various clients and external and internal vendors.\nAbout the team:\nYou would be working with some of the best technologists in the industry supporting a complex Linux environment for FIS Brokerage. This is an exciting and collaborative team. We are passionate about our work and take a client-first approach to everything we do.\nPosition Responsibilities:\nL1 Monitoring and Production support.\nMonitor connectivity between clients and FIS Brokerage network. \nMonitor and Investigate error alerts from various systems. \nResponsible for first level technical system support for multiple customers along with some implementation of network connectivity for new and existing customers.\nCommunication with internal and external clients.\nAnswer client questions relating to transmissions and connections.\nDocuments, tracks and monitors client incidents in ticketing system to ensure a timely resolution. \nPrioritizes and escalates support incidents and requests based on business impact and documented guidelines.\nAdhere to compliance rules relating to trading, trade monitoring and reporting.\nFollow SOPs and escalation procedure as defined.\nOther related duties assigned as needed.\nPosition is 80% technical and 20% project/customer management.\nSupporting 24x7x365 Operations (rotating on-call and holiday support is required)\n Skills/Qualifications:\nKnowledge of basic problem resolution and escalation practices\nAbility to provide appropriate level of support and guidance with FIS Brokerage applications and procedures\nKnowledge of TCP/IP and other network protocols \nKnowledge of Windows & Linux Server OS and communication applications (FTP management, WebSphere MQ, Connect Direct, etc...) \nExperience with troubleshooting, diagnosis and resolution of complex technical issues as well as escalation \nAbility to translate technical concepts to non-technical personnel highly desired.\nExcellent interpersonal, analytical, business and technical judgment, negotiation, problem solving and verbal and written communication skills.\nMonitor, assist with and debug data transmissions via various transmission methods\nMaintain FIS Brokerage Security access for full service customers\nMonitor production servers disk space, memory, CPU, etc. via tools provided and take appropriate action when necessary\nMaintain custom Windows and Unix Scripting processes\nWork ticket for production issues and change requests\nEffective use of listening skills to develop an understanding of client inquiries and problems\nAdded bonus if you have:\nDemonstrated experience troubleshooting both Linux and Windows Servers\nProven experience interacting with external and internal Clients/Customers.\nWhat we offer you:\nAt FIS, we hire the best. In return, you receive exceptional benefits including:\nOpportunities to innovate in fintech\nTools for personal and professional growth\nInclusive and diverse work environment\nResources to invest in your community\nCompetitive salary and benefits.\nFIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $29.97 - $47.95 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nEEOC Statement\nFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here\nFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":5867,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-02T17:48:39Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.26,"p_room":0.36,"age_days":47,"expected_fill_days":24,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fis-technical-support-engineer","json_url":"https://alion.io/job/fis-technical-support-engineer.json","meta":{"generated_at":"2026-10-21T00:11:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":263,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-technical-support-engineer"}]}