{"id":3989947,"url":"https://alion.io/job/fis-technician-i-systems-operations-engineering","title":"Technician I, Systems & Operations Engineering","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":87,"ghost_share":0.011,"stale_share":0.598,"repost_share":0.046,"time_to_fill_p50_days":28,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-09T23:03:53Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-13T22:59:36Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description\nEvery transaction tells a story. Every innovation creates new possibilities. At FIS, we build the technology that helps businesses and communities thrive. Join us and be part of a team that embraces curiosity, values diverse perspectives and turns ideas into action.\nAbout the role\nAs a Technician 1, Systems and Operations Engineering, you will help keep our technology systems running well. You will watch systems, respond to alerts and support basic hardware, software and network issues. You will follow clear steps, record your work and send complex issues to the right team.\nYour key responsibilities\nMonitor systems and respond to alerts using set procedures.\nTroubleshoot basic hardware, software, access and network issues.\nComplete routine system checks, maintenance tasks and service requests.\nRecord incidents, actions and results in support tools.\nWork with technical teams to restore service and resolve repeat issues.\nWhat you bring\nRequired qualifications\nExperience in technical support, system operations or a related field.\nBasic knowledge of computer hardware, operating systems and networks.\nAbility to follow technical steps and manage tasks in order of need.\nClear written and verbal communication skills.\nStrong attention to detail and a focus on customer service.\nPreferred qualifications\nExperience with system monitoring, incident tracking or service request tools.\nBasic knowledge of Windows or Linux systems and network support.\nTechnical training, coursework or a related information technology certification.\nThe impact you’ll make\nAs a Technician 1, Systems and Operations Engineering, you will help maintain stable systems that support important daily work. Your quick response and clear records will help reduce service issues and improve support. You will also grow your technical skills as part of a team that works together to solve problems.\nWhat we offer you\nBring your ideas. Build your future. At FIS, you'll find the support, resources and opportunities to develop your career while helping shape the future of financial technology.\nWe offer:\nInternal career growth opportunities\nOpportunities to innovate in fintech\nInclusive and diverse team atmosphere\nProfessional and personal development\nResources to contribute to your community\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nEEOC Statement\nFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here\nFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. 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