{"id":1179097,"url":"https://alion.io/job/fis-treasury-management-application-support-quantum","title":"Treasury Management Application Support (Quantum)","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":41,"ghost_share":0,"stale_share":0.512,"repost_share":0.122,"time_to_fill_p50_days":21,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":298},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-24T12:37:54Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T15:29:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Treasury Management Application Support - 6+ Years of Experience - EMEA Shift - Pune Location \nAbout the team\nThe FIS Enterprise Treasury Client Experience (CX) team provides product support to global clients using Quantum (FIS Treasury and Risk Manager - Quantum Edition). The team investigates functional and technical product issues, manages client communication, coordinates with internal resolver teams, and supports reliable day-to-day use of the Quantum application.\nWhat you will be doing\nOwn complex Quantum incidents and service requests from initial assessment through resolution, workaround, or effective hand-off, with clear accountability and timely updates.\nInvestigate functional and technical issues using application behavior, logs, SQL queries, configuration details, interfaces, job status, and other available diagnostic evidence.\nAssess business impact and priority, manage escalations, and provide clear and accurate communication to clients and internal stakeholders.\nProvide product guidance across Quantum treasury workflows, including cash and liquidity management, payments, bank reconciliation, statements, accounting, reporting, interfaces, and related controls.\nReproduce reported issues where possible, document findings, and coordinate with Product, Engineering, Professional Services, Hosting, Database, Network, and other resolver teams.\nDrive problem investigation and root cause coordination for recurring or high-impact issues, and convert findings into preventive actions, knowledge content, or support process improvements.\nSupport client discussions, incident calls, product issue reviews, risk updates, and action tracking for assigned cases.\nContribute to upgrade, release, testing, configuration, and post-change support activities as required.\nMaintain high-quality ticket updates, investigation notes, handovers, troubleshooting procedures, and knowledge articles.\nWork effectively across APJ, EMEA, and US stakeholder groups in a global support environment.\nFollow security, privacy, audit, and service management requirements while handling client information and production issues.\nWhat you bring\nRequired experience and domain knowledge\n6+ Yrs of Hands-on experience supporting a Treasury Management System.\nRelevant experience in product support, client services, treasury management, cash management, payments, banking, or financial application support.\nWorking knowledge on SQL is preferred\nWorking knowledge of treasury operations, including cash and liquidity management, payments, settlements, bank reconciliation, statements, accounting, and daily treasury controls.\nBasic working knowledge of key Quantum modules is advantageous, including Static Data Configuration; Cash Management (Cash Explorer); User Management; Pricing for Money Market and Bond instruments; Accounting Reporting (Accruals and Positions); Bank Import (Bank Statements and Balance Imports); and Accounting (General Ledger).\nExperience managing incidents, service requests, escalations, and problem investigations in an SLA-driven support environment.\nExperience communicating directly with global clients and explaining technical or functional issues in clear business language.\nAbility to work independently, prioritize competing client issues, and collaborate effectively as part of a global team.\nTechnical and operational skills\nStrong functional and technical troubleshooting skills for enterprise financial applications.\nGood working knowledge of SQL and relational database concepts, with the ability to analyze data.\nAbility to interpret application logs, interface status, job results, error messages, and configuration details.\nUnderstanding of application architecture, integrations, secure file transfer, and hosted or cloud environments.\nExperience with ServiceNow, Jira, or comparable service management and defect-tracking tools.\nGood documentation skills for ticket updates, client communication, handovers, troubleshooting guides, and KB articles.\nKnowledge of SWIFT messaging and ISO 20022 is advantageous where relevant to supported Quantum workflows.\nPreferred Knowledge or Experience\nExperience with Quantum (FIS Treasury and Risk Manager - Quantum Edition) is strongly preferred or other product experience also good to have.\nExperience supporting global banks or corporate treasury clients is advantageous.\nITIL Foundation, treasury, payments, SQL, cloud, or service management certification is advantageous.\nExperience contributing to knowledge management, automation, monitoring improvements, or support process improvement is preferred.\nFluent written and spoken English.\nWhat we offer you\nAn opportunity to support global treasury clients using a leading FIS treasury solution.\nLearning and career development across product support, treasury, technology, and client service.\nExposure to global clients and cross-functional teams.\nHealth and family protection benefits, career mobility opportunities, learning offerings, and an adaptable home-office work model, subject to applicable company policies.\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":5715,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Banking","DAO","Public Finance","Payments"],"lifecycle":[{"event":"open","at":"2026-09-24T12:37:54Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-09-24T16:23:10Z"},"pay":null,"html_url":"https://alion.io/job/fis-treasury-management-application-support-quantum","json_url":"https://alion.io/job/fis-treasury-management-application-support-quantum.json","meta":{"generated_at":"2026-09-24T16:23:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}