{"id":716077,"url":"https://alion.io/job/fis-tsys-supervisor-production","title":"[TSYS] Supervisor, Production","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":84,"ghost_share":0.048,"stale_share":0.524,"repost_share":0.119,"time_to_fill_p50_days":20,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3384},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-13T19:26:44Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Job Description\nAs the world works and lives faster, FIS is leading the way. Our fintech solutions\ntouch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?\nAbout the role:\nAs a Production Operations Supervisor, you will oversee the day-to-day operations of production processing functions, ensuring service levels, quality standards, and business objectives are achieved. You will lead a team of operations and support professionals, providing direction, coaching, and performance management while driving process improvements, operational excellence, and a high-performance work environment.\nShift: Varies\nWhat you will be doing:\nLead daily production operations, ensuring service levels, quality standards, and business objectives are met.\n\nCoach, develop, and manage team performance, including scheduling, goal setting, and performance reviews.\n\nMonitor workflow, resolve operational issues, and support client and business needs.\n\nAnalyze operational metrics and implement process improvements to increase efficiency and productivity.\n\nEnsure compliance with company policies, procedures, and regulatory requirements.\n\nWhat you will need:\nHigh School Diploma or Equivalent (Bachelor's degree preferred)\n\nTypically Minimum 4 Years Relevant Operations or Production Experience\n\nPrevious leadership, supervisory, or team lead experience preferred\n\nStrong problem-solving, communication, and organizational skills\n\nAbility to manage multiple priorities in a fast-paced environment\n\nStrongly preferred if you have:\nExperience leading teams in a high-volume production, print, manufacturing, or operations environment\n\nExperience with process improvement and performance metrics\n\nKnowledge of workforce planning, scheduling, and operational reporting\n\nWhat we offer you:\nAt FIS, you can learn, grow and make an impact in your career. Our benefits include:\nFlexible and creative work environment\n\nInclusive and collaborative atmosphere\n\nProfessional and personal development resources\n\nOpportunities to volunteer and support charities\n\nCompetitive salary and benefits\n\nCareer advancement opportunities within a global fintech leader\n\nExposure to innovative technologies and operational excellence initiative\n\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nEEOC Statement\nFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here\nFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. 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