{"id":3929795,"url":"https://alion.io/job/fiscal-12-operations-analyst-workflow-people-operations","title":"Operations Analyst – Workflow & People Operations","company":{"id":4522177,"name":"Fiscal 12","domain":null,"url":"https://alion.io/company/fiscal-12","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Nigeria"],"countries":["NG"],"hiring_countries":["NG"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Monday.com","optional":false}],"status":"live","first_seen_at":"2026-10-31T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-31T00:00:00Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"About Fiscal 12\nFiscal 12 is a strategic accounting and finance partner to growing manufacturing businesses in the United States. We help our clients strengthen financial operations, improve visibility into profitability and cash flow, and make better business decisions.\nOur team works across multiple client engagements, delivering accounting, financial reporting, financial planning, and advisory services. Behind this work is a growing team of professionals, workflows, systems, and processes that must operate effectively together.\nWe are looking for someone who can help keep those moving parts organized, connected, and running smoothly.\nThe role\nWe are seeking a proactive, highly organized, and analytical Operations Analyst – Workflow & People Operations to support the effective delivery of our client engagements and internal operations.\nThis role sits at the intersection of workflow management, team coordination, people operations, and process improvement. You will help maintain visibility into work across multiple client portfolios, monitor deadlines and commitments, identify operational bottlenecks, and coordinate follow-through on outstanding actions.\nYou will also support employee onboarding, performance management processes, learning and development activities, and other people-related initiatives.\nThis is not simply a task-tracking or administrative support role. We are looking for someone who can recognize when something is not working, ask the right questions, coordinate the appropriate response, and follow through until the issue is resolved. You will work closely with Client Leads and leadership to ensure the team has the structure, information, and support needed to deliver consistently.\nKey Responsibilities\n\n Workflow Management & Client Delivery Coordination\nMonitor workflows, deadlines, and deliverables across multiple client portfolios.\nCoordinate daily workflow and communication triage to ensure incoming requests are appropriately assigned and acknowledged.\nTrack outstanding commitments and follow up with responsible team members to support timely completion.\nIdentify overdue tasks, stalled workflows, competing priorities, and potential delivery risks.\nWork with Client Leads to understand operational bottlenecks and coordinate corrective actions.\nMaintain visibility into upcoming deadlines and ensure potential issues are escalated early.\nSupport consistent use of workflow management systems and established operating procedures.\n Operational Reporting & Performance Visibility\nPrepare weekly operational reports highlighting workflow exceptions, delivery risks, team capacity concerns, and outstanding actions.\nIdentify recurring patterns in missed deadlines, delayed responses, or incomplete workflows.\nTrack operational performance indicators and support improvements in team productivity and service delivery.\nProvide leadership with concise, actionable updates rather than simply reporting completed activities.\nMaintain action trackers and follow through on agreed improvement initiatives.\n People Operations & Employee Development\nCoordinate employee onboarding and offboarding activities, including documentation, schedules, and collaboration with IT and relevant team members.\nMaintain employee records, onboarding checklists, and people operations trackers.\nCoordinate performance review schedules, probation evaluations, and development plan follow-ups.\nSupport the planning and administration of internal learning and development activities.\nMonitor completion of assigned training and development actions.\nHelp ensure people-related processes are completed accurately, consistently, and on schedule.\n Process Improvement & Operational Excellence\nIdentify inefficiencies, recurring workflow issues, and opportunities to simplify internal processes.\nDocument and maintain standard operating procedures, workflows, and internal process guidelines.\nRecommend practical improvements to team coordination, task management, and operational reporting.\nSupport the implementation of approved process changes and monitor their effectiveness.\nCollaborate with team members to improve the consistency and reliability of internal operations.\n Communication & Cross-Functional Coordination\nServe as a coordination point between Client Leads, team members, and leadership on operational matters.\nCommunicate clearly and professionally regarding deadlines, outstanding actions, and operational priorities.\nEscalate significant risks promptly, providing relevant context, actions already taken, and recommended next steps.\nCoordinate meetings, operational reviews, and follow-up actions where required.\nPromote a culture of proactive communication, accountability, and continuous improvement.\n\nRequired\nQualifications & Experience\n\nBachelor's degree in Business Administration, Operations Management, Accounting, Finance, or a related discipline.\n2–4 years of relevant experience in operations coordination, project coordination, workflow management, or business operations.\nStrong organizational, analytical, and problem-solving skills.\nDemonstrated ability to manage multiple priorities, track commitments, and follow through on outstanding actions.\nExperience using workflow, project management, or task management systems.\nStrong Microsoft Excel and Microsoft 365 skills.\nExcellent written and verbal communication skills.\nAbility to work independently, exercise sound judgment, and escalate issues appropriately.\nComfortable working in a remote, deadline-driven, and collaborative environment.\n\nPreferred\n\nExperience supporting a professional services, accounting, finance, or consulting organization.\nFamiliarity with workflow management tools such as Karbon, Asana, Monday.com, or similar platforms.\nExposure to employee onboarding, performance management, or learning and development coordination.\nExperience preparing operational reports, dashboards, or performance trackers.\nFamiliarity with process documentation and continuous improvement methodologies.\n\nWhat Success Looks Like\nSuccess in this role means:\n\nClient delivery workflows are monitored consistently, with potential delays identified before deadlines are missed.\nOutstanding actions are followed through, with clear ownership and visibility.\nClient Leads receive timely information about workflow bottlenecks, capacity concerns, and operational risks.\nLeadership receives concise operational reporting that highlights what requires attention and what is being done about it.\nOnboarding, performance reviews, and employee development activities are coordinated on schedule.\nRecurring operational problems are identified, addressed, and progressively reduced.\nTeam members experience clearer processes, better coordination, and fewer avoidable surprises.\n\nWhat We Offer\n\nExposure to the operations of a growing strategic accounting and finance advisory firm.\nOpportunities to work closely with experienced finance professionals and business leadership.\nHands-on experience in workflow management, people operations, and operational improvement.\nStructured learning, mentorship, and professional development.\nA collaborative, remote-first work environment.\nOpportunities for career growth into operations management and broader business leadership roles.\n\nWho Will Thrive at Fiscal 12?\nYou'll Enjoy This Role If You\n\nNaturally notice when something is falling through the cracks.\nEnjoy bringing structure and clarity to complex situations.\nAre comfortable following up with colleagues and holding commitments visible.\nTake initiative rather than waiting for instructions.\nThink beyond whether a task has been updated to whether the underlying issue has been resolved.\nCommunicate challenges early and come prepared with possible solutions.\nEnjoy supporting people while maintaining clear expectations.\nTake pride in making teams and processes work better.\n\nAt Fiscal 12, operational excellence isn't about keeping track of activities. It's about helping the right work get done, by the right people, at the right time.\n<","description_format":"text","description_chars":8045,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Nigeria","iso":"NG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-08T00:04:00Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.812,"p_room":0.9,"age_days":10,"expected_fill_days":27,"reasons":["seen:10","win:mid","comp:attention"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/fiscal-12-operations-analyst-workflow-people-operations","json_url":"https://alion.io/job/fiscal-12-operations-analyst-workflow-people-operations.json","meta":{"generated_at":"2026-11-10T15:12:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1128,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4522177},"rest":"https://alion.io/mcp/rest/get_company?id=4522177"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffiscal-12-operations-analyst-workflow-people-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffiscal-12-operations-analyst-workflow-people-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffiscal-12-operations-analyst-workflow-people-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fiscal-12-operations-analyst-workflow-people-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffiscal-12-operations-analyst-workflow-people-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3929795}},{"tool":"search_jobs","arguments":{"company":4522177,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3929795},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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