{"id":3870650,"url":"https://alion.io/job/fiserv-account-manager-7","title":"Account Manager","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":65,"ghost_share":0.092,"stale_share":0.262,"repost_share":0.169,"time_to_fill_p50_days":23,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62000,"max":102000,"currency":"USD","period":"year","gross":null,"usd_annual":102000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-06T14:17:25Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T07:33:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Calling all innovators - find your future at Fiserv.\nWe're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nAccount ManagerAbout your role:\nAs a Account Manager, you will manage operational relationships for assigned clients and support the quality delivery and maintenance of products and services. You will work with clients, Relationship Managers and teams across Fiserv to resolve service delivery needs, strengthen client satisfaction and identify opportunities that support long-term growth. Your work helps clients achieve operational outcomes with consistency, clarity and accountability.\nWhat you'll do:\nServe as the primary operational contact for assigned clients, coordinating resources across Fiserv to address service delivery questions, issues and escalations.\nManage client operational relationships by monitoring service performance, identifying risks and driving issue resolution through completion.\nPartner with Relationship Managers to support client satisfaction, revenue growth opportunities and positive client references.\nTranslate client needs into actionable plans with clear owners, timelines and expected outcomes.\nCommunicate service updates, issue status and resolution plans to client contacts and internal stakeholders.\nSupport governance routines for complex client accounts, including meeting preparation, follow-up documentation and progress tracking.\nUse client feedback and operational insights to recommend process improvements that strengthen the client experience.\nExperience you'll need to have:\n4+ years of experience in account management, client service or relationship support within banking, financial technology or the financial services industry.\nExperience managing client escalations, service delivery issues and resolution plans across internal teams.\nExperience using Microsoft Office applications, including Excel, PowerPoint, Word and Outlook, to create client-ready updates, reports and documentation.\nExperience communicating with client contacts and internal stakeholders through written updates, meetings and issue-resolution discussions.\nBachelor’s Degree or higher in Finance, Business or a related field, or equivalent combination of education, related experience and/or military experience.\nExperience that would be great to have:\nKnowledge of Fiserv systems, products or operational support processes.\nExperience supporting complex client accounts with multiple contacts, solution sets and governance routines.\nProject management experience, including tracking milestones, dependencies, risks and action items.\nExperience identifying client needs and developing plans that improve service delivery outcomes.\nTravel:\nThis role requires travel up to 20%\nSponsorship:\nYou must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.\nBenefits at Fiserv:\nFuel Your Life program to support your physical, financial, social, and emotional well-being.\nPaid holidays and generous time away policies.\nNo-cost mental health support through Employee Assistance Programs.\nLiving Proof program to recognize your peers’ extra effort with points redeemable for rewards.\nEight Employee Resource Groups to foster a collaborative culture and expand your network.\nUnparalleled professional growth with training, development, and internal mobility opportunities.\nMedical, dental, vision, life, and disability insurance options available from day one.\nRetirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.\nTuition assistance and reimbursement program.\nPaid parental and military leave.\nSalary Range\n$62,000.00 - $102,000.00These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.\nIt is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nThis position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.Thank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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