{"id":2088557,"url":"https://alion.io/job/fiserv-associate-fraud-analysis","title":"Associate, Fraud Analysis","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":75,"ghost_share":0.013,"stale_share":0.013,"repost_share":0.147,"time_to_fill_p50_days":23,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":16500,"period":"year","method":"role_seniority_country_cell","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OneDrive","optional":true},{"name":"Outlook","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-10-08T13:27:53Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-09T01:33:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nAssociate, Fraud AnalysisJob Description *\nWhat does a great Fraud & Dispute Associate do at Fiserv?\nAs a Fraud & Dispute Associate, you will provide support to Fiserv clients’ card portfolio chargeback programs (debit, credit, prepaid). You will investigate claims, compare multiple avenues of processing disputes/chargebacks, and decide on the best path to resolution.\nThis important position is required to ensure that we take care of our clients, as well as their customers. This directly follows our values of earning client trust every day and creating with purpose. You will contribute to efforts small and large!\nWhat you will do:\nInvestigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud.\n\nUnderstand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines.\n\nMonitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders.\n\nTrack and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information.\n\nRespond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input.\n\nWhat you will need to have:\n0-2 years of financial or customer service experience\n\nWhat would be great to have:\nKnowledge of Regulation E and Regulation Z\n\nKnowledge of Visa and/or Mastercard operating regulations\n\nExperience with electronic funds transfer (EFT)\n\nProficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)\n\nIntermediate computer skills (40 WPM minimum)\n\nStrong problem-solving skills\n\nStrong decision-making skills\n\nStrong communication skills (written and verbal)\n\nAbility to work in a collaborative team environment\n\nAbility to prioritize workload\n\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Diversity and Inclusion:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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