{"id":1665349,"url":"https://alion.io/job/fiserv-client-service-manager-embedded-finance","title":"Client Service Manager, Embedded Finance","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":92,"ghost_share":0.022,"stale_share":0.043,"repost_share":0.174,"time_to_fill_p50_days":22,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States","Alpharetta, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":78000,"max":138000,"currency":"USD","period":"year","gross":null,"usd_annual":138000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-15T03:01:57Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Calling all innovators - find your future at Fiserv.\nWe're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nClient Service Manager, Embedded FinanceWhat does a successful Client Service Technical Lead in Embedded Finance do at Fiserv?\nThe Client Service Analyst is a client-focused service professional who owns the day-to-day oversight of incoming client requests, tickets, and inquiries. Using Client360 and related platform interfaces, this analyst role monitors the full request lifecycle, validates priority and business impact, performs initial analysis and remediation, and routes work to the appropriate Product, Operations, or Technology team when specialized support is required. This role maintains clear client communication, removes barriers to resolution, and uses operational data to improve responsiveness, accountability, and the overall client experience. This is a hands-on service management role that requires technical aptitude and strong analytical skills; it is not primarily a coding, engineering, or infrastructure position.\nWhat you will do:\nMonitor the Client360 queue across assigned clients, ensuring new inquiries are reviewed promptly, accurately categorized, and actively managed through closure.\nAssess request urgency, severity, client impact, required information, and potential SLA risk; prioritize and escalate work based on documented support processes.\nPerform initial triage using existing platform tools, administrative interfaces, reports, logs, knowledge articles, and documented procedures to resolve issues when possible.\nAssign or coordinate requests with the appropriate Product, Operations, Client Services, Technology, or third-party team, maintaining clear ownership and follow-through.\nServe as a central point of coordination for client inquiries, providing concise, timely updates, clarifying next steps, and confirming that the client understands the final resolution before closure.\nProactively identify aging, stalled, reopened, high-severity, or SLA-at-risk items and drive action plans, escalations, and leadership visibility until resolved.\nProduce recurring client and portfolio-level reporting on ticket volumes, open versus closed trends, aging, severity, assignment status, response and resolution performance, and adherence to internal service targets.\nAnalyze queue data to identify recurring issues, routing gaps, workload trends, and process improvement opportunities; recommend corrective actions and track outcomes.\nMaintain accurate ticket documentation, including business impact, troubleshooting completed, decisions, dependencies, owners, target dates, client communications, and closure details.\nPartner with relationship managers and internal support leaders to prepare for operational reviews, communicate risks, and ensure client priorities receive appropriate attention.\nDevelop practical dashboards, scorecards, and reporting views using Excel and available enterprise reporting tools; support Power BI reporting where applicable.\nHelp improve intake standards, queue-management practices, escalation paths, knowledge content, and repeatable service procedures across the team.\nWhat you will need to have:\nBachelor’s degree in Business, Information Systems, Technology, Operations, or a related field, or an equivalent combination of education and relevant experience.\n3+ years of experience in client service, technical support, service operations, incident or request management, production support, or a related environment.\nDemonstrated experience owning or coordinating a case-management or ticket queue and working across teams to drive issues to resolution.\nStrong client orientation, written and verbal communication skills, and the ability to translate technical or operational details into clear business updates.\nWorking knowledge of ticket triage, severity assessment, escalation practices, service metrics, and SLA or service-target monitoring.\nStrong analytical and problem-solving skills, with the ability to identify trends, exceptions, bottlenecks, and actions from operational data.\nIntermediate to advanced Microsoft Excel skills, including pivot tables, lookups, formulas, charts, data validation, and repeatable reporting.\nComfort learning and navigating multiple enterprise tools and platform interfaces; direct Client360 experience is preferred but not required.\nAbility to manage competing priorities, maintain attention to detail, and follow through in a fast-paced, client-facing environment.\nWhat would be great to have:\nExperience with Client360, ServiceNow, CRM, case-management, or comparable service platforms.\nExperience creating dashboards or visual reports in Microsoft Power BI.\nBackground in financial services, payments, banking, fintech, or embedded finance.\nExperience supporting client operational reviews, service scorecards, or executive-level reporting.\nKnowledge of continuous-improvement methods and the ability to document repeatable workflows, controls, and escalation procedures.\nExperience coordinating across distributed teams, third parties, and multiple levels of technical and business support.\nSalary Range\n$78,000.00 - $138,000.00These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.\nIt is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nFor incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.Thank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.","description_format":"text","description_chars":7565,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Cards & Card Issuing","Payment Processing & Gateways","Smartphones"],"lifecycle":[{"event":"open","at":"2026-10-02T05:51:40Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.774,"p_room":0.9,"age_days":14,"expected_fill_days":22,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":138000,"is_top_pay":true},"html_url":"https://alion.io/job/fiserv-client-service-manager-embedded-finance","json_url":"https://alion.io/job/fiserv-client-service-manager-embedded-finance.json","meta":{"generated_at":"2026-10-15T16:56:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25728,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2459},"rest":"https://alion.io/mcp/rest/get_company?id=2459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffiserv-client-service-manager-embedded-finance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffiserv-client-service-manager-embedded-finance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffiserv-client-service-manager-embedded-finance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fiserv-client-service-manager-embedded-finance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffiserv-client-service-manager-embedded-finance"}]}