{"id":1665352,"url":"https://alion.io/job/fiserv-client-support-specialist-2","title":"Client Support Specialist","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":87,"ghost_share":0.023,"stale_share":0.011,"repost_share":0.172,"time_to_fill_p50_days":22,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States","Georgia"],"countries":["US","GE"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":39000,"max":53000,"currency":"USD","period":"year","gross":null,"usd_annual":53000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T03:55:39Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nClient Support SpecialistAbout this role:\nAs a Remote Client Support Specialist, you will provide relationship-driven support for Community Financial Institutions partners, their merchants, and internal teams across approved phone, email, and case-management channels. You will research service requests, troubleshoot account and technical issues, coordinate with specialized teams, and provide clear follow-up. Your work helps protect financial institution relationships while delivering accurate, timely, and compliant support.\nWhat you'll do:\nServe as a primary service contact for Community Financial Institutions partners; credit unions, merchants, Business Consultants, Account Executives, Relationship Managers, and internal stakeholders through inbound and outbound calls, email, Client360 Merchant, InquiryPoint, and approved case-management channels.\nOwn service inquiries from intake through closure by authenticating callers, clarifying needs, assessing urgency, documenting case details, coordinating with the correct team, providing status updates, and confirming next steps.\nResearch and resolve account maintenance, billing, funding, transaction, equipment, portal access, chargeback, and merchant servicing questions within assigned authority and approved procedures.\nTroubleshoot technical and product-related issues for terminals, point-of-sale devices, Clover, CardConnect, CardPointe, and other merchant-service platforms by following documented support paths and escalation requirements.\nTriage requests by severity, partner or merchant impact, aging, and service-level expectations while escalating stalled, high-risk, high-impact, or time-sensitive matters through the defined Community Financial Institutions support path.\nMaintain complete case notes that include the issue, research completed, systems reviewed, actions taken, dependencies, owner, promised follow-up, and next update date.\nIdentify repeat contacts, routing issues, aging work, process gaps, and recurring client pain points, then share observations that can improve procedures, training, queue design, first-contact resolution, and partner experience.\nResponsibilities listed are not intended to be all-inclusive and may be modified as necessary.\nExperience you'll need to have:\n2+ years of experience in customer-facing support within a call center, financial services, banking, payments, merchant services, or comparable support environment.\n2+ years of experience managing customer requests through phone, email, and case-management channels while maintaining accurate documentation, ownership, and follow-up commitments.\nExperience researching account, billing, transaction, funding, equipment, or technical support questions using documented procedures and approved knowledge-management resources.\nAbility to manage a steady flow of calls, emails, and cases while prioritizing competing needs, meeting service expectations, and escalating issues within documented authority.\nAbility to communicate clearly in writing and verbally with clients, merchants, financial institution partners, and internal teams while explaining next steps, status updates, and confirmed information.\nExperience using multiple business systems, customer relationship management tools, case-tracking tools, telephony tools, or merchant-support platforms.\nHigh school diploma or higher, or equivalent combination of education, related experience and/or military experience.\nExperience that would be great to have:\nExperience supporting community banks, credit unions, referral channels, agent channels, or relationship-based financial institution service models.\nWorking knowledge of merchant acquiring operations, including boarding, billing, pricing, funding, settlement, account maintenance, chargebacks, risk, underwriting, collections, and equipment lifecycle support.\nExperience with Clover, CardPointe, CardConnect, Client360, InquiryPoint, FDPOS, Commerce Control, BusinessTrack, or similar merchant-service platforms.\nExperience creating or validating process documentation, job aids, knowledge articles, case timelines, or training materials.\nHow you'll work:\nThis role is remote Monday through Friday.\nThis role requires use of a computer and audio equipment.\nYou will work on an assigned schedule between the hours of 8 a.m. to 6 p.m. EST.\nSponsorship:\nYou must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.\nBenefits at Fiserv:\nFuel Your Life program to support your physical, financial, social, and emotional well-being.\nPaid holidays and generous time away policies.\nNo-cost mental health support through Employee Assistance Programs.\nLiving Proof program to recognize your peers’ extra effort with points redeemable for rewards.\nEight Employee Resource Groups to foster a collaborative culture and expand your network.\nUnparalleled professional growth with training, development, and internal mobility opportunities.\nMedical, dental, vision, life, and disability insurance options available from day one.\nRetirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.\nTuition assistance and reimbursement program.\nPaid parental and military leave.\nSalary Range:\n$39,000.00-$53,000.00These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.\nIt is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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