{"id":3326821,"url":"https://alion.io/job/fiserv-client-support-supervisor","title":"Client Support Supervisor","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":62,"ghost_share":0.048,"stale_share":0.274,"repost_share":0.113,"time_to_fill_p50_days":22,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62400,"max":78000,"currency":"CAD","period":"year","gross":null,"usd_annual":55625},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"closed","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T19:17:57Z","board_verified":false,"closed_at":"2026-10-29T19:17:57Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nClient Support SupervisorAbout this role:\nAt Fiserv, we help clients move money and information with speed, security, and scale across payments and financial services. In this role, you will lead a contact center team that supports client account inquiries, merchant processing questions, and solution-related service needs. You will help drive consistent service delivery, timely issue resolution, and a positive client experience while supporting operational performance and continuous improvement.\nWhat you’ll do:\nSupervise day-to-day activities of a team of Client Service Specialists supporting client inquiries, merchant processing questions, and solution-related requests.\nCoordinate daily workloads, queue coverage, and team priorities to support service levels and response time expectations.\nProvide guidance on service procedures, client requests, and complex issues, and serve as a first point of escalation when appropriate.\nMonitor team performance metrics, reporting, and service trends to identify gaps and reinforce operational expectations.\nDeliver coaching, quality feedback, and regular check-ins to support performance, training, and adherence to established procedures.\nPartner with Client Services, Operations, and cross-functional teams to resolve client concerns and improve service consistency.\nSupport onboarding, training, and knowledge sharing across products, processes, and standard operating procedures.\nIdentify recurring service issues, recommend process improvements, and support implementation of approved updates.\nResponsibilities listed are not intended to be all-inclusive and may be modified as necessary.\nExperience you’ll need to have:\n7+ years of experience in contact centre operations, client support, or customer service environments.\n7+ years of experience in supervising teams, assigning work, and managing daily service delivery in a fast-paced environment.\n5+ years of experience in payment processing, merchant services, or account support operations.\n5+ years of experience in workflow management, queue management, and performance reporting systems.\n4+ years of experience in KPI tracking, service-level monitoring, and quality assurance processes.\n4+ years of experience in escalated issue resolution, documentation controls, and adherence to standard operating procedures.\n4+ years of experience in training support, onboarding coordination, and process improvement initiatives.\n4+ years of equivalent combination of educational background, related experience, and/or military experience.\nExperience that would be great to have:\nPostsecondary diploma or degree in business, operations, or a related field.\nExperience supporting SMB onboarding, merchant activation, or client implementation activities.\nFamiliarity with workforce management practices, client satisfaction measures, and audit-related controls.\nKnowledge of Fiserv products, services, and internal operational processes.\nBilingual proficiency in English and French preferred.\nHow you’ll work:\nThis role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.\nThis role requires the use of a computer and audio equipment.\nSponsorship:\nApplicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.\nBenefits at Fiserv:\nFuel Your Life wellness program with activities and rewards to support total well-being\nPaid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program\nNo-cost, confidential support through the Employee Assistance Program (EAP) for you and household members\nRecognition through Living Proof, with points redeemable for merchandise and gift cards\nEight Employee Resource Groups to build connection and inclusion\nRRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)\nComprehensive extended health care and vision benefits, plus dental coverage\nCompany-paid Basic Life and AD&D, with optional life and AD&D coverage available\nCompany-paid Short-Term Disability and Long-Term Disability income protection\nEmergency medical coverage for out-of-province/out-of-country travel via extended health benefits\nNote: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents.\nSalary Range:\n$62,400.00-$78,000.00Thank you for considering employment with Fiserv. Please:\nApply using your legal name\n\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\n\nOur commitment to Diversity and Inclusion:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.","description_format":"text","description_chars":6357,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-27T10:27:12Z"},{"event":"close","at":"2026-10-29T19:17:57Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":55625,"is_top_pay":false},"html_url":"https://alion.io/job/fiserv-client-support-supervisor","json_url":"https://alion.io/job/fiserv-client-support-supervisor.json","meta":{"generated_at":"2026-10-30T20:50:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11053,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2459},"rest":"https://alion.io/mcp/rest/get_company?id=2459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffiserv-client-support-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffiserv-client-support-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffiserv-client-support-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fiserv-client-support-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffiserv-client-support-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3326821}},{"tool":"search_jobs","arguments":{"company":"fiserv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3326821},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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