{"id":2534242,"url":"https://alion.io/job/fiserv-client-support-tier-2-professional-ii","title":"Client Support Tier 2 - Professional II","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":54,"ghost_share":0.037,"stale_share":0.148,"repost_share":0.13,"time_to_fill_p50_days":24,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stafford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1708},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-14T13:44:57Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-22T00:45:16Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nClient Support Tier 2 - Professional IIAbout your role:\nYou will support Client Operations for FOS Print Client Service by managing daily client interactions, production coordination, project activities, and reconciliation of print-related work. You will work with clients, production teams, technology teams, and development teams to resolve service needs, validate work accuracy, and support consistent delivery. Your work helps clients receive timely, accurate support that keeps business commitments on track.\nWhat you'll do:\nManage day-to-day interactions with assigned clients, internal production teams, technology teams, and development teams.\nBuild client relationships through regular communication, follow-up, and understanding of each client’s operating structure.\nCoordinate project activities, issue resolution, and service requests related to products and services.\nReconcile and validate production work to support accurate and timely completion of assigned activities.\nProcess transactions, exchange client information, and confirm data accuracy across assigned workflows.\nPrepare reports, activity logs, billing inputs, quotes, and relationship status updates using Microsoft Excel and other business tools.\nAudit physical client output, materials, and document pulls in alignment with client requirements.\nExperience you'll need to have:\n2+ years of experience in client operations, client service, account support, production support, or a related operations environment.\nExperience supporting large client accounts, resolving client questions, and coordinating service requests across internal teams.\nExperience using Microsoft Excel for reconciliation, reporting, billing support, quotes, or data validation.\nExperience using Microsoft Word and standard PC tools to document activity, prepare client communications, and maintain operational records.\nExperience analyzing operational issues, researching information, and documenting resolution steps.\nExperience working in roles that require extended computer use, review of detailed output, light to moderate lifting of office supplies or equipment, and auditing physical client materials.\nBachelor’s degree or higher in Business Administration, Operations, Communications, or related field or equivalent combination of education, related experience and/or military experience.\nExperience that would be great to have:\nExperience using Microsoft Access or Microsoft PowerPoint for reporting, presentations, or data organization.\nExperience supporting print production, output services, statement processing, or document fulfillment operations.\nExperience coordinating work in an environment with changing priorities and multiple concurrent client requests.\nPhysical Requirements:\nThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to.\nStand or sit for several consecutive hours.\nTalk, hear, and use hands and fingers to operate a computer keyboard, dial a telephone.\nReach, stoop and kneel.\nSpecific vision abilities required by this job include close vision requirements due to computer work \nAbility to sit at a computer terminal for an extended period.\nLight to moderate lifting is required (i.e. office supplies, computer monitors, shredders, etc.)\nAbility to audit physical client output, materials and complete document pulls.\nModerate noise toleration (i.e. multiple voice conversations, printer, telephone, mobile phone alerts)\nRegular, predictable attendance to ensure continuity of business commitments \nHow you'll work:\nThis role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.\nTravel:\nThis role requires occasional travel (up to 10%).\nSponsorship:\nYou must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.\nBenefits at Fiserv:\nFuel Your Life program to support your physical, financial, social, and emotional well-being.\nPaid holidays and generous time away policies.\nNo-cost mental health support through Employee Assistance Programs.\nLiving Proof program to recognize your peers’ extra effort with points redeemable for rewards.\nEight Employee Resource Groups to foster a collaborative culture and expand your network.\nUnparalleled professional growth with training, development, and internal mobility opportunities.\nMedical, dental, vision, life, and disability insurance options available from day one.\nRetirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.\nTuition assistance and reimbursement program.\nPaid parental and military leave.\nThis role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.\nIt is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nPlease note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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