{"id":3842533,"url":"https://alion.io/job/fiserv-client-tech-support-engineering-sr-professional-i-2","title":"Client Tech Support Engineering - Sr Professional I","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":65,"ghost_share":0.092,"stale_share":0.262,"repost_share":0.169,"time_to_fill_p50_days":23,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T23:29:20Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T07:33:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nClient Tech Support Engineering - Sr Professional IAbout your role:\nAs a Client Tech Support Engineering - Sr Professional I, you will play an integral role in providing advanced technical support to our clients. Your contributions will ensure high levels of client satisfaction and support the smooth functioning of our services. This role involves working closely with clients to troubleshoot and resolve complex issues, collaborating with internal teams to enhance support processes, and maintaining detailed documentation. You will be part of a dedicated team committed to delivering exceptional support experiences to our clients.\nWhat you'll do:\nProvide advanced technical support to clients and resolve complex issues in a timely manner.\nCollaborate with internal teams to ensure client issues are addressed effectively and efficiently.\nDocument and track client interactions and solutions in the support database.\nAssist in the development and improvement of support processes and tools.\nMaintain and update IT support documentation, FAQs, and training materials.\nManage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.\nResponsibilities listed are not intended to be all-inclusive and may be modified as necessary.\nExperience you'll need to have:\n4+ years of experience in technical support and client service\n2+ years of experience in troubleshooting technical issues related to hardware, software, and network connectivity\n2+ years of experience with Office 365, ticketing systems, and remote support tools\n2+ years of experience in FTP, SFTP, and other file transfer technologies\n4+ years of an equivalent combination of educational background, related experience, and/or military experience\nExperience that would be great to have:\nExperience in the financial services industry\nExperience with automation tools and scripts\nThis role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.\nIt is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nPlease note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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