{"id":3477559,"url":"https://alion.io/job/fiserv-client-tech-support-engineering-sr-professional-i","title":"Client Tech Support Engineering - Sr Professional I","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":64,"ghost_share":0.047,"stale_share":0.313,"repost_share":0.109,"time_to_fill_p50_days":22,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berkeley Heights, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":74000,"max":122400,"currency":"USD","period":"year","gross":null,"usd_annual":122400},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Incident Management","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-29T19:17:57Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T22:48:42Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Calling all innovators - find your future at Fiserv.\nWe're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nClient Tech Support Engineering - Sr Professional IThe Integrated Services Engineer is a client-facing technical professional responsible for delivering reliable, end-to-end support across integrated Fiserv platforms, products, and services-ensuring stability, accuracy, and client confidence.\nIntegrated Services Engineers operate at the intersection of technology, operations, and client experience. This role requires understanding how systems, data, and processes work together across the Fiserv ecosystem, and using that understanding to troubleshoot issues, coordinate resolution, and prevent repeat incidents.\nAs an Integrated Services Engineer, you will work collaboratively across teams to investigate and resolve complex client issues, communicate clearly with stakeholders, and ensure adherence to defined processes and controls. You represent the voice of the client within Fiserv and are the face of Fiserv to our clients-operating with professionalism, accountability, and a commitment to excellence.\nThis is a product-agnostic role designed to scale across platforms and services. You will develop deep domain expertise over time while building foundational skills that prepare you for expanded responsibilities and future leadership opportunities.\nWhat you will do:\nYou directly influence client satisfaction, retention, and trust.\nYou help translate client needs into actionable insights for product and engineering partners.\nYou ensure reliable, consistent service delivery in a highly regulated and mission-critical environment.\nYou are part of a talent pipeline-Fiserv hires for careers, not just roles.\nKey Responsibilities\nProvide exceptional client support through clear, timely verbal and written communication.\nInvestigate, diagnose, and resolve technical issues and service requests across assigned products and services.\nLog, track, and manage client interactions using established case management tools, maintaining accurate and current documentation.\nPerform detailed issue analysis, including data validation and root cause identification, to drive effective resolution.\nReproduce client-reported issues in test or non-production environments and document findings clearly and thoroughly.\nCommunicate status, risks, and resolution progress proactively to clients, peers, and leadership.\nPartner closely with internal teams (engineering, product, operations, implementation, and incident management) to resolve issues and improve service outcomes.\nSupport clients with consultation, guidance, and education on product usage, best practices, and operational procedures.\nUnderstand and manage client expectations, prioritizing high-impact and time-sensitive items appropriately.\nOwn assigned client issues through resolution, including coordination across teams when handoffs are required.\nIdentify patterns and recurring issues and proactively raise improvement opportunities to leadership and partners.\nParticipate in incident, root cause, and post-incident review activities as needed.\nContribute to process improvement, knowledge documentation, and operational readiness initiatives.\nParticipate in after-hours support rotations and on-call coverage as required.\nPerform additional duties as needed to support team and organizational objectives.\nExperience you'll need to have:\n0-5 years of relevant experience, or an equivalent combination of education, professional experience, and/or military service.\nStrong problem-solving and analytical skills with the ability to break down complex technical issues.\nExcellent written and verbal communication skills with a client-first mindset.\nAbility to work effectively within defined processes, procedures, and compliance requirements.\nComfortable working in fast-paced, high-accountability environments.\nDemonstrated ability to collaborate across teams and build positive working relationships.\nWillingness to learn new technologies, platforms, and business domains.\nExperience that would be great to have:\nExperience analyzing system behavior, logs, transactions, or data flows.\nExperience troubleshooting system integrations over APIs, including validating requests and responses, reviewing error codes and payloads, and tracing data across connected systems.\nExperience writing and executing SQL queries, reviewing query results for accuracy and anomalies, and using findings to support troubleshooting and root cause analysis.\nExperience with ticketing/case management systems and structured support workflows.\nAbility to reason through multi-system workflows and dependencies, even when issues span multiple teams or platforms.\nUnderstanding of financial services, technology operations, or enterprise SaaS support is a plus.\nHow you'll work:\nCore support hours: 8:00 AM - 5:00 PM ET\nLate shift rotation: 11:00 AM - 8:00 PM ET (as scheduled)\nAfter-hours and on-call support may be required\nSponsorship:\nYou must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.\nBenefits at Fiserv:\nFuel Your Life program to support your physical, financial, social, and emotional well-being.\nPaid holidays and generous time away policies.\nNo-cost mental health support through Employee Assistance Programs.\nLiving Proof program to recognize your peers’ extra effort with points redeemable for rewards.\nEight Employee Resource Groups to foster a collaborative culture and expand your network.\nUnparalleled professional growth with training, development, and internal mobility opportunities.\nMedical, dental, vision, life, and disability insurance options available from day one.\nRetirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.\nTuition assistance and reimbursement program.\nPaid parental and military leave.\nSalary Range\n$74,000.00 - $122,400.00These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.\nIt is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nThis position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.Thank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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