{"id":72133,"url":"https://alion.io/job/fiserv-client-technical-support","title":"Client Technical Support","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":81,"ghost_share":0.012,"stale_share":0.012,"repost_share":0.16,"time_to_fill_p50_days":23,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":343},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-10T23:06:35Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":51},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nClient Technical SupportAbout your role:\nAs a successful Client Support Specialist, you will resolve complex application and configuration issues for Premier clients by investigating production support cases and driving them through resolution. You will work across support and partner teams to troubleshoot issues, document root cause analysis, and maintain clear client communication. Your work helps deliver reliable system performance and a consistent client experience.\nWhat you'll do:\nRespond to, investigate, and resolve production application issues by following documented procedures and established support workflows\n\nAnalyze product configurations and system settings to identify issues and improve application performance or functionality\n\nEscalate issues to the appropriate support or technical teams when needed to meet service level targets for quality and timeliness\n\nDocument support cases, troubleshooting steps, resolutions, and root cause findings for operational reporting and knowledge sharing\n\nPrioritize case volume based on client impact and urgency while maintaining clear communication and managing client expectations\n\nCollaborate with internal teams to address recurring issues and support continuous improvement in service delivery\n\nResponsibilities listed are not intended to be all-inclusive and may be modified as necessary.\n\nExperience you'll need to have:\n4+ years of experience in client support, technical support, or production application support within a business or technology environment\n\n4+ years of experience troubleshooting application issues, configuration issues, or system-related incidents using documented support processes\n\nExperience documenting issue resolution, root cause analysis, and case activity for operational reporting and service tracking\n\nExperience working assigned schedules, including on-call support during non-standard and overnight hours on a rotational basis\n\nBachelor's degree or higher in Information Technology, Computer Science, Business, or a related field or equivalent combination of education, related experience and/or military experience\n\nExperience that would be great to have:\nExperience supporting clients in a bank, credit union, or other financial institution\n\nExperience working with Premier or similar financial services platforms\n\nExperience analyzing configuration settings to improve product performance or functionality\n\nExperience supporting production issues in a case management or ticketing environment\n\nHow you'll work:\nThis role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.\n\nThis role requires use of a computer and audio equipment.\n\nYou will work an assigned schedule that requires being on-call during non-standard and/or overnight hours on a rotational basis.\n\nSponsorship:\nYou must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.\nBenefits at Fiserv:\nFuel Your Life program to support your physical, financial, social, and emotional well-being.\n\nPaid holidays and generous time away policies.\n\nNo-cost mental health support through Employee Assistance Programs.\n\nLiving Proof program to recognize your peers’ extra effort with points redeemable for rewards.\n\nEight Employee Resource Groups to foster a collaborative culture and expand your network.\n\nUnparalleled professional growth with training, development, and internal mobility opportunities.\n\nMedical, dental, vision, life, and disability insurance options available from day one.\n\nRetirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.\n\nTuition assistance and reimbursement program.\n\nPaid parental and military leave.\n\nThis role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.\nIt is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nPlease note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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