Consumer Debt Resolution Specialist

Calling all innovators - find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About Your Role:

Schedule Requirement (Important):

This position follows a Monday-Friday schedule and requires flexibility to work:

• Three onsite shifts: 8:00 AM - 5:00 PM
• Two late shifts: 1:00 PM - 10:00 PM
• Employees become eligible for work-from-home privileges after 90 days, with the two late shifts worked remotely.

As a Consumer Debt Resolution Specialist, you will be responsible for collecting delinquent consumer debt via telephone in a fast-paced call center environment. Using both manual dialing and automated dialing systems, you will engage with customers regarding outstanding account balances, negotiate payment arrangements, and help customers find financial solutions.

What You’ll Do:

• Collect debts via telephone in a call center environment, either manually or using an automatic telephone dialing system, to contact merchants regarding their outstanding accounts.
• Ensure that collections are conducted in compliance with all applicable regulations and internal performance standards to meet or exceed personal and/or departmental objectives.
• Establish rapport with merchants to overcome objections and negotiate payment of debts.
• Document all discussions and actions in a tracking system or database.
• Confirm payment arrangements and finalize calls.
• Work on special projects as assigned.
• Recover overdue payments on accounts.
• Collaborate with debtors to establish repayment plans and encourage alternative payment solutions.
• Address customer issues and complaints related to billing.
• Maintain thorough documentation of all discussions and actions.

Experience You’ll Need:

• High School Diploma or equivalent.
• Minimum of two years of customer service experience, preferably in a collections, call center, or sales environment.
• Knowledge of applicable laws related to the debt collection industry.
• Proficiency with computer systems and database management.
• Strong work history with a proven record of job stability.

Experience That Would Be Great to Have:

• Experience with the CUBS system.
• Extensive knowledge of collections regulations, including the Fair Debt Collection Practices Act.
• Previous experience in bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.
• Ability to negotiate repayment plans effectively.
• Strong problem-solving skills to resolve billing issues.
• Proficiency in Microsoft Office.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas, including but not limited to F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidates requiring sponsorship now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time-off policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra efforts with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Retirement planning and discounted shares through the Employee Stock Purchase Plan.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.