{"id":2403626,"url":"https://alion.io/job/fiserv-director-direct-express-business-controls","title":"Director, Direct Express Business Controls","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":74,"ghost_share":0.095,"stale_share":0.243,"repost_share":0.176,"time_to_fill_p50_days":23,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Finance","role_family":"Finance","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States","Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":116000,"max_usd":222000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2103},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-06T14:17:25Z","board_verified":false,"closed_at":"2026-11-06T14:17:25Z","days_open":25,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":25},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nDirector, Direct Express Business ControlsWhat does a successful Director, Direct Express Business Controls do at Fiserv?\n\nAs a successful Director, Direct Express Business Controls, you will lead first-line control activities for the Direct Express program across card issuance, funding, transaction processing, dispute resolution, fraud management, customer support and change management. You will partner with business owners, risk stakeholders and control teams to identify, test, monitor and remediate controls that support operational integrity and program requirements.\nWhat you will do:\n\nIdentify risks and controls across Direct Express program processes, including card issuance, funding, transaction processing, dispute resolution, fraud management, customer support and change management.\nConduct periodic control monitoring and testing for assigned areas using documented procedures, evidence standards and assessment criteria.\nReview control testing performed by other team members, provide feedback on documentation quality and escalate concerns related to control design or operating effectiveness testing timing and results.\nSupport issue management activities by helping business owners complete root cause analyses, define remediation actions and confirm sufficient remediation activities have been implemented.\nTrack control testing progress, issue remediation status and stakeholder action items to support timely completion of program deliverables.\nCommunicate risks, control observations and remediation progress to business owners and risk stakeholders through clear written summaries and live discussions.\nResponsibilities listed are not intended to be all-inclusive and may be modified as necessary. \nWhat you will need to have:\n\n10+ years of experience in business controls, audit, risk management, compliance or a related control function.\n8+ years of experience performing risk and control assessments, including risk and control self-assessments, control testing and/or development of risk and control matrices.\n8+ years of experience documenting control test procedures, evaluating evidence, identifying control gaps and communicating remediation requirements to stakeholders.\nExperience with payment processing concepts, including Automated Clearing House file transmissions, settlement flows and transaction processing controls.\nExperience applying internal control frameworks, including Committee of Sponsoring Organizations internal control framework, Sarbanes-Oxley Act controls or similar control standards.\nAbility to complete additional security review requirements necessary to support the Direct Express program and provide evidence of U.S. citizenship or lawful non-permanent resident status.\nBachelor’s degree or higher in accounting, finance, risk management, a related field or equivalent combination of education, related experience. \nWhat would be great to have: \n\nExperience supporting financial services or financial technology programs.\nExperience with government benefit programs or large-scale financial migrations.\nFamiliarity with regulatory requirements related to payment operations, customer support, disputes, fraud management or financial services controls.\nCertified Internal Auditor, Certified Public Accountant and/or Certified Information Systems Auditor credential(s.) \nYou must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.\nThis role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.\nIt is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nPlease note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.\nDue to the nature of work performed in this position, candidates must provide documentation verifying U.S. citizenship or lawful permanent resident status and successfully complete an FBI fingerprint-based background investigation.Thank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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