{"id":2843225,"url":"https://alion.io/job/fiserv-director-information-technology-i","title":"Director Information Technology I","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":53,"ghost_share":0.019,"stale_share":0.151,"repost_share":0.132,"time_to_fill_p50_days":24,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Omaha, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":125000,"max_usd":234000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2576},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":true},{"name":"Oracle","optional":true}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T19:43:31Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nDirector Information Technology IWe are seeking a strategic and execution-focused Director, Manufacturing Processing Tools to lead the teams responsible for the applications and platforms that support day-to-day manufacturing operations. This role is accountable for the leadership, strategy, delivery, and continuous improvement of critical systems that enable efficient, reliable, and scalable manufacturing processing across our facilities.\nThe Director will lead the development and support of tools and services that power job scheduling, job tracking, inventory management, reporting services, capacity planning, manufacturing planning, and operational modeling. This leader will work closely with manufacturing operations and cross-functional partners to ensure technology solutions are aligned to operational priorities, improve visibility and automation, and help facilities maximize performance, throughput, and service delivery.\nThis role requires a strong balance of people leadership, application ownership, and operational partnership. The ideal candidate brings experience leading high-performing teams, owning business-critical application portfolios, and translating operational needs into practical, scalable technology solutions.\nWhat you’ll do:\nLead and develop the teams responsible for manufacturing processing tools and platforms, fostering a culture of accountability, collaboration, continuous improvement, and operational excellence.\nOwn the strategy, roadmap, and ongoing performance of applications supporting manufacturing operations, including job scheduling, job tracking, inventory, reporting services, capacity planning, manufacturing planning, and modeling.\nPartner closely with manufacturing operations leaders to understand day-to-day challenges, identify opportunities to improve the use of technology, and deliver solutions that enhance efficiency, visibility, and control.\nEnsure manufacturing processing systems are reliable, scalable, secure, and well-supported to meet the demands of critical daily operations.\nDrive application enhancements, process automation, and workflow improvements that reduce manual effort, strengthen controls, and improve operational outcomes.\nLead prioritization across enhancements, defects, support needs, and modernization efforts, balancing strategic initiatives with the needs of daily production operations.\nAct as the primary technology leader for this application portfolio, ensuring business needs are translated into clear priorities, delivery plans, and sustainable solutions.\nOversee the design, development, implementation, support, and continuous improvement of manufacturing processing applications and related services.\nEstablish and monitor key performance indicators related to application stability, operational efficiency, processing accuracy, inventory integrity, planning effectiveness, and team execution.\nPartner with engineering, infrastructure, information security, ERP, and business teams to ensure solutions meet technical standards and operational requirements.\nSupport incident response, issue escalation, root cause analysis, and recovery planning for systems that impact manufacturing operations.\nUse data, reporting, and operational insights to identify trends, inform decision-making, and support capacity planning, manufacturing planning, and future-state operational needs.\nBuild strong relationships with stakeholders across facilities and corporate functions, serving as a trusted partner in improving how technology supports manufacturing execution.\nResponsibilities listed are not intended to be all-inclusive and may be modified as necessary.\nExperience you’ll need to have:\n8+ years of experience in technology leadership, application delivery, manufacturing systems, operations technology, or related roles.\nDemonstrated experience leading and developing teams responsible for business-critical applications in a manufacturing, production, operations, or similarly high-availability environment.\nStrong experience owning application portfolios and driving strategy, delivery, support, and continuous improvement for operationally critical systems.\nProven ability to partner effectively with operations leaders and translate business needs into scalable technology solutions that improve day-to-day execution.\nExperience supporting or delivering systems related to ERP, manufacturing planning, scheduling, workflow management, inventory control, reporting, operational planning, or automation.\nStrong understanding of application lifecycle management, production support, issue resolution, and change management in a fast-paced operational environment.\nExperience working with enterprise technologies and platforms that support high-volume operational processing.\nExcellent leadership, communication, and organizational skills, with the ability to influence across technical and operational teams.\nDemonstrated ability to use metrics and insights to drive decisions, improve performance, and deliver measurable business outcomes.\nExperience that would be great to have:\nExperience supporting manufacturing processing, production operations, print/mail, or other transaction-intensive operational environments.\nExperience with ERP platforms, manufacturing systems, and integrated operational technologies.\nFamiliarity with Oracle RAC, database technologies, and highly available environments supporting critical operational systems.\nFamiliarity with platforms and tools used for workflow automation, production monitoring, reporting, capacity planning, and manufacturing planning.\nExperience with application modernization, platform simplification, or transformation of legacy operational systems.\nKnowledge of systems integration across manufacturing, ERP, inventory, enterprise, and reporting platforms.\nExperience working in environments where uptime, throughput, accuracy, and service commitments are critical to business success.\nStrong understanding of operational controls, resiliency planning, and incident management best practices.\nA data-driven mindset with a focus on operational excellence, continuous improvement, and practical problem-solving.\nA collaborative leadership style with a passion for building strong teams and helping operations teams get the most value from technology.\nPreferred leadership profile:\nStrategic thinker with a hands-on, practical approach to execution\nStrong people leader who develops talent and builds high-performing teams\nEffective partner to operations leaders and cross-functional stakeholders\nClear communicator who can align teams around priorities and outcomes\nContinuous improvement mindset with a focus on reliability, efficiency, and scale\nThis role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.\nIt is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nPlease note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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