{"id":1718497,"url":"https://alion.io/job/fiserv-director-strategy-and-operations","title":"Director, Strategy and Operations","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":92,"ghost_share":0.022,"stale_share":0.054,"repost_share":0.174,"time_to_fill_p50_days":22,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":111000,"max":188400,"currency":"USD","period":"year","gross":null,"usd_annual":188400},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-02T19:49:17Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-18T07:19:59Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Calling all innovators - find your future at Fiserv.\nWe're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nDirector, Strategy and OperationsAbout your role:\nAs Director, Strategy and Operations, you will be the strategic and operating partner to the VP, Call Center Operations, and an extension of the VP across a global service operations organization. You will turn priorities into plans, plans into decisions, and decisions into execution. You will own the analytics, executive presentations, leadership narratives, and operating rhythm that keep the leadership team aligned and moving. This is a hands-on role for a builder who does the work, not one who delegates it.\nWhat you'll do:\nRun the leadership team's operating rhythm, including staff meetings, business reviews, offsites, and action and decision tracking \nBuild executive presentations, leadership narratives, and strategy updates for VP, COO, and CEO audiences that frame trade-offs and drive decisions \nDraft and manage communications on behalf of the VP to leaders, frontline teams, partners, and executives \nOwn the transformation portfolio and PMO across active workstreams, including business process outsourcing (BPO), knowledge and artificial intelligence (AI), quality, workforce strategy, and service model evolution \nPersonally build the analytics: key performance indicator (KPI) frameworks, dashboards, business cases, and root cause analyses that turn data into actionable recommendations \nDeliver rapid-turn analysis and decision support on the VP's top priorities, often on short timelines \nLead cross-functional working sessions with partners across Operations, Product, Technology, Quality Assurance (QA), Training, and Commercialization to align priorities, resolve blockers, and drive accountability \nCoach analysts, including talent from analyst programs, and set the quality bar for portfolio deliverables \nResponsibilities listed are not intended to be all-inclusive and may be modified as necessary. \nExperience you'll need to have:\n5 years of experience in management consulting, corporate strategy, chief of staff, strategy and operations, or transformation roles supporting complex, cross-functional business initiatives. \n5 years of experience building executive presentations, strategic narratives, business cases, and decision-support materials for senior leadership audiences using PowerPoint and data-driven storytelling.\n5 years of hands-on experience analyzing operational performance through KPI frameworks, dashboard development, and root cause analysis using Excel, reporting tools, and related analytics methods. \nStrong executive writing skills, with the ability to produce clear, concise communications for senior leaders and broad audiences. \nDemonstrated experience influencing senior cross-functional stakeholders without direct authority and handling confidential matters with discretion.\nBachelor's degree or higher in business, finance, operations, analytics, or a related field, or equivalent combination of education, related experience and/or military experience. \nExperience that would be great to have:\nExperience in a chief of staff or strategy and operations role reporting to a senior executive. \nExperience moving from consulting delivery into an embedded operating role with ongoing ownership of outcomes \nExperience in contact center, BPO, or service operations environments. \nExperience in financial services, fintech, or payments environments with regulatory, operational, and cross-functional complexity. \nExperience coaching or leading analysts across multiple concurrent workstreams.\nHow you'll work:\nThis role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. \nThis role requires use of a computer and audio equipment. \nSponsorship:\nYou must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.\nBenefits at Fiserv:\nFuel Your Life program to support your physical, financial, social, and emotional well-being.\nPaid holidays and generous time away policies.\nNo-cost mental health support through Employee Assistance Programs.\nLiving Proof program to recognize your peers’ extra effort with points redeemable for rewards.\nEight Employee Resource Groups to foster a collaborative culture and expand your network.\nUnparalleled professional growth with training, development, and internal mobility opportunities.\nMedical, dental, vision, life, and disability insurance options available from day one.\nRetirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.\nTuition assistance and reimbursement program.\nPaid parental and military leave.\nSalary Range\n$111,000.00 - $188,400.00These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.\nIt is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nFor incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.Thank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.","description_format":"text","description_chars":7471,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Financial Software & Embedded Finance","Payment Processing & Gateways","Smartphones"],"lifecycle":[{"event":"open","at":"2026-10-02T19:49:17Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.862,"p_room":0.9,"age_days":14,"expected_fill_days":22,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":188400,"is_top_pay":false},"html_url":"https://alion.io/job/fiserv-director-strategy-and-operations","json_url":"https://alion.io/job/fiserv-director-strategy-and-operations.json","meta":{"generated_at":"2026-10-18T17:58:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22860,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2459},"rest":"https://alion.io/mcp/rest/get_company?id=2459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffiserv-director-strategy-and-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffiserv-director-strategy-and-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffiserv-director-strategy-and-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fiserv-director-strategy-and-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffiserv-director-strategy-and-operations"}]}