{"id":2264673,"url":"https://alion.io/job/fiserv-fts-euc-field-support-specialist","title":"FTS EUC - Field Support Specialist","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":92,"ghost_share":0.022,"stale_share":0.054,"repost_share":0.174,"time_to_fill_p50_days":22,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chesapeake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":59000,"max":76000,"currency":"USD","period":"year","gross":null,"usd_annual":76000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-18T07:19:59Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nFTS EUC - Field Support SpecialistAbout your role:\n As part of Fiserv Technology Services, you will be responsible for providing superior IT support for production floor endpoints manufacturing products for Output Solutions. In addition, you will provide end-user computing support and services, working with the latest hardware and software technologies. Technologies include PC, Print, Mobility and telecommunications. You will utilize system management tools and ITIL Service Delivery processes to deliver first class service and support. Duties may also include application support, participation in projects as needed and utilization of an Incident and Service Request Management system for logging, tracking, and communication of technical support issues. To succeed in this role, you should be an excellent communicator and be able to build strong working relationships with Fiserv executives and associates.\nWhat you’ll do:\nInstall and support of end user devices including PC’s, LAN/WAN, printers, and other peripherals\nInstall, support and maintain PC applications in a Windows 10 Active Directory environment. Software includes Operating Systems, Office 365, Endpoint Security, VPN, System Management tools and various business unit software titles.\nAdministration of system management tools and applications such as SCCM, for the purpose of ensuring the secure and reliable operation of technology.\nMaintain proper documentation, as required by the leadership of Corporate Systems, to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation.\nSupport and participate in the continuous assessment and improvement of the quality of care and services provided.\nParticipate in the delivery of project objectives as directed.\nWork closely with Output Solutions architects, technical engineers and business operation leaders to support their needs.\nPerforms other duties as required.\nExperience you’ll need to have:\n3+ years of experience in a technical support position providing end user computing support.\n3+ years of experience building, deploying, and troubleshooting PC equipment in a corporate environment.\nAbility to stand for extended periods of time, lifting (up to 40 lbs), & crouching (beneath desks/machines)\nHigh School/GED Diploma.\nExperience that would be great to have:\nBachelor’s degree in computer science, information systems, or a related field, or an equivalent combination of education, work, or military experience.\nPrinter maintenance experience a plus.\nImportant info about this role:\nIn order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.\nImportant information about this role:\nThis role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.\nHow you’ll work:\nThis role requires use of a computer and audio equipment.\nThis role requires being on call during non-standard and/or overnight hours on a rotational basis.\nSalary Range\n$59,000.00-$76,000.00These pay ranges apply to employees in Virginia and Maine. Pay ranges for employees in other states may differ.\nThis position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.","description_format":"text","description_chars":5671,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Financial Services","Cards & Card Issuing","Smartphones"],"lifecycle":[{"event":"open","at":"2026-10-11T06:11:55Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.846,"p_room":0.9,"age_days":8,"expected_fill_days":22,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":76000,"is_top_pay":false},"html_url":"https://alion.io/job/fiserv-fts-euc-field-support-specialist","json_url":"https://alion.io/job/fiserv-fts-euc-field-support-specialist.json","meta":{"generated_at":"2026-10-19T04:19:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2501,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2459},"rest":"https://alion.io/mcp/rest/get_company?id=2459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffiserv-fts-euc-field-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffiserv-fts-euc-field-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffiserv-fts-euc-field-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fiserv-fts-euc-field-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffiserv-fts-euc-field-support-specialist"}]}