{"id":4333592,"url":"https://alion.io/job/fiserv-implementations-manager-cloverpos","title":"Implementations Manager - Clover/POS","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":78,"ghost_share":0.115,"stale_share":0.295,"repost_share":0.218,"time_to_fill_p50_days":22,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["North Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-15T09:33:29Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nImplementations Manager - Clover/POSAbout the Role\nWe are seeking an experienced and highly organised Implementation Manager to coordinate the successful deployment and activation of Clover solutions for merchants across Australia.\nThis role is the central point of coordination between merchants, logistics providers, installation technicians, sales teams and internal support functions, ensuring devices are delivered, installed and activated successfully.\nThis is a highly operational and customer-facing role focused on installation readiness, deployment coordination, testing issue resolution, demonstration/training and merchant experience. The role ensures the successful delivery, installation, configuration, and activation of Clover solutions through close coordination with merchants, logistics providers, field technicians, and internal teams, while technical development and software engineering activities remain the responsibility of dedicated product and technology teams.\nSuccess in this role is measured by on-time implementations, installation success rates, merchant satisfaction, go-live outcomes and the ability to coordinate seamless deployment experiences for our customers.\nWhat you will do\nManage high-valued, large scale merchant implementations from onboarding through to go-live.\nAct as the primary contact for merchants during deployment and installation.\nCoordinate delivery schedules, installation appointments and activation activities with logistics providers and field technicians to ensure successful implementations.\nTrack implementation progress and proactively manage risks, delays and escalations.\nEnsure merchants are prepared for installation activation.\nCoordinate issue resolution between merchants, technicians, vendors and internal teams.\nSupport training and deployment initiatives (eg: integration, menu build).\nSupport UAT and rollout activities by validating Clover applications, integrations, devices, printers and menu changes, documenting issues and coordinating resolution with development teams.\nMaintain implementation reporting and deployment tracking.\nIdentify opportunities to improve operational processes and customer experience.\n\nWhat you will need to have\nExperience in implementation, deployment, customer onboarding, service delivery or operations coordination.\nHands-on experience configuring Clover solutions, including devices, applications, merchant settings, menus and integrated payment environments.\nDemonstrated experience validating integrations, troubleshooting configuration and deployment issues, and coordinating resolution across product, development, support and vendor teams.\nExperience planning and executing application testing and UAT, documenting defects and coordinating release readiness, communications and rollout activities.\nStrong stakeholder management and communication skills.\nExperience coordinating field services, installations, logistics or customer deployments.\nAbility to manage multiple activities and priorities simultaneously.\nStrong organisational, planning and problem-solving skills.\nCustomer-focused with a passion for delivering outstanding service.\n\nNice to Have\nExperience in payments, technology, Hospitality SAAS, retail technology, SaaS, logistics or field services.\nExperience working with third-party vendors, installation partners or logistics providers.\nExperience managing customer implementation or onboarding programs.\n\n#LI-DC\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Diversity and Inclusion:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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