{"id":80173,"url":"https://alion.io/job/fiserv-operational-business-analyst","title":"Operational Business Analyst","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":62,"ghost_share":0.048,"stale_share":0.274,"repost_share":0.113,"time_to_fill_p50_days":22,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":52470,"max":null,"currency":"EUR","period":"year","gross":null,"usd_annual":59697},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-30T18:23:13Z","board_verified":true,"closed_at":null,"days_open":72,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":72},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nOperational Business AnalystAbout your role:\nReporting to the Programme Director and/or Programme Manager, the role of Operational Readiness Business Analyst is to support client implementations, conversions and migration initiatives by assessing, documenting and coordinating the operational readiness activities required to enable a successful transition into go-live, warranty and business-as-usual.\nWorking closely with clients, internal Fiserv teams and third-party partners, the Operational Readiness Business Analyst helps ensure that operational processes, support models, controls, procedures, training needs and handover requirements are clearly understood, documented and aligned to the target-state solution and implementation plan.\nThe Operational Readiness Business Analyst is responsible for supporting readiness activities across the full project lifecycle, from initial impact assessment and readiness planning through implementation support, go-live preparation and transition to BAU. The role acts as a key link between business stakeholders, operations, service and support teams, implementation teams, product, technology and testing teams to help ensure that operational teams are prepared for change and able to support the target operating model effectively.\nWithin this context, the role requires a good understanding of issuing and card-processing environments, operational processes and the practical impacts of migrating from legacy platforms to modern target solutions.\nWhat you will do:\nSupporting the definition and coordination of the operational readiness approach in alignment with project and implementation objectives.\nAssessing current-state and target-state operational processes to identify readiness impacts, gaps, dependencies and required changes.\nGathering, analysing and documenting operational readiness requirements across business, service, operations and support teams.\nSupporting the identification of impacts to operating procedures, service models, controls, escalation paths, support processes and business continuity arrangements.\nProducing and maintaining readiness documentation, including impact assessments, readiness trackers, process documentation, handover requirements and supporting artefacts.\nWorking closely with implementation, business analysis, product, technology, testing and operations teams to ensure that readiness activities are aligned to the broader programme plan.\nSupporting the definition and tracking of readiness criteria for key milestones, go-live and transition to BAU.\nCoordinating with stakeholders to ensure that process changes, support requirements, operational dependencies and handover activities are clearly understood and planned.\nSupporting training needs assessment and readiness-related communications for impacted teams where required.\nIdentifying, analysing and resolving operational readiness queries raised by stakeholders, internal teams and third-party partners.\nSupporting go-live preparation by ensuring that operational teams, processes and support arrangements are ready for transition.\nActing as a liaison between business, operations, service/support teams and project delivery teams throughout the readiness lifecycle.\nExecution & Controls\nManaging and maintaining operational readiness deliverables in accordance with established Fiserv governance, standards and project methodology.\nSupporting the planning, prioritisation and tracking of operational readiness activities in line with project milestones, implementation phases and delivery timelines.\nEnsuring that readiness requirements, dependencies, actions and open points are captured, tracked and progressed to closure.\nMaintaining operational readiness trackers and supporting the assessment of readiness status across impacted teams and functions.\nWorking with stakeholders to validate readiness criteria, handover requirements and support arrangements prior to go-live.\nParticipating in governance meetings, working sessions and status reviews to provide updates on readiness progress, key issues, risks and unresolved dependencies.\nEscalating readiness risks, gaps, blockers or delivery concerns to the appropriate stakeholders in a timely and structured manner.\nSupporting implementation and testing activities where operational readiness input is required, including business process validation and handover readiness.\nSupporting warranty and BAU transition planning by ensuring that support teams, processes, documentation and responsibilities are clearly defined and agreed.\nMaintaining clear and consistent communication with clients, internal teams and third parties on operational impacts, readiness actions and transition requirements.\nCloseout & Transition\nConfirming that operational readiness requirements and agreed handover activities have been completed and transitioned appropriately into go-live, warranty and BAU support processes.\nSupporting the completion and archiving of readiness documentation, including process updates, handover artefacts and supporting records.\nAssisting with post-implementation reviews to assess readiness outcomes, operational issues and improvement opportunities.\nEnsuring that outstanding readiness actions, process gaps or follow-up items are tracked through to closure or transitioned appropriately into warranty and BAU support processes.\nContributing to Lessons Learned activities where applicable.\nExperience you’ll need to have:\nProven experience (minimum 5 years) in one or more of the following areas: Operational Readiness, Service Readiness, Business Process Change, Operations, Customer Servicing, Testing, Training, and BAU Handover within the Financial Services industry, in the Cards and Payments sector; experience in card and/or payment processing environments is preferred.\nStrong verbal and written communication skills, with professional proficiency in both English and Italian.\nGood understanding of implementation lifecycles, go-live readiness, handover processes and transition to BAU.\nWorking knowledge of issuing, card-processing and payments operations, with an understanding of how operational requirements translate into service and support.\nExperience that would be great to have:\nBusiness Analysis, Change Management or Project Delivery certification preferred.\nExperience supporting migrations from legacy platforms to modern processing platforms.\nExperience working on multi-country programmes and complex client delivery initiatives.\nExposure to operational change, support model design or business readiness activities within issuing or payments environments preferred.\nSalary starting at €52,470 - negotiable depending on experience\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Diversity and Inclusion:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.","description_format":"text","description_chars":8350,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Financial Software & Embedded Finance","Payment Processing & Gateways","Smartphones"],"lifecycle":[{"event":"open","at":"2026-08-19T00:00:00Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.609,"p_room":0.28,"age_days":72,"expected_fill_days":22,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":59697,"is_top_pay":false},"html_url":"https://alion.io/job/fiserv-operational-business-analyst","json_url":"https://alion.io/job/fiserv-operational-business-analyst.json","meta":{"generated_at":"2026-10-30T20:21:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10266,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2459},"rest":"https://alion.io/mcp/rest/get_company?id=2459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffiserv-operational-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffiserv-operational-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffiserv-operational-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fiserv-operational-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffiserv-operational-business-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":80173}},{"tool":"search_jobs","arguments":{"company":"fiserv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":80173},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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