{"id":3221932,"url":"https://alion.io/job/fiserv-product-delivery-advisor-i","title":"Product Delivery - Advisor I","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":64,"ghost_share":0.047,"stale_share":0.313,"repost_share":0.109,"time_to_fill_p50_days":22,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Education","role_family":"Education","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":734},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-31T04:18:51Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nProduct Delivery - Advisor I¿Qué hace un Instructional Designer exitoso en Fiserv?\nUn Instructional Designer exitoso en Fiserv diseña experiencias de aprendizaje que fortalecen el desempeño, aceleran la adopción de conocimiento y apoyan la evolución de nuestros equipos en un entorno dinámico de fintech. Esta posición colabora con expertos del negocio para transformar contenidos complejos de medios de pago y capacitación comercial en soluciones claras, prácticas y escalables. Buscamos a alguien con una sólida metodología de diseño instruccional, enfoque consultivo y capacidad para crear programas que conecten la estrategia del negocio con resultados medibles. En Fiserv, avanzamos juntos para crear aprendizaje con propósito y generar impacto real.\nEsta posición tiene una modalidad 4x1 (4 dias presencial) en nuestras oficinas de Bogotá o Medellín.-\nLo que harás:\nDiseñar programas de capacitación presenciales, virtuales y autogestionados para equipos internos y audiencias de negocio.\nDesarrollar contenidos instruccionales alineados con metodologías de aprendizaje para adultos, desempeño y transferencia efectiva del conocimiento.\nColaborar con especialistas del negocio para convertir información en materiales claros, estructurados y accionables.\nCrear guiones, storyboards, evaluaciones, facilitators guides, job aids y materiales de apoyo para diferentes formatos de entrenamiento.\nGestionar el análisis de necesidades de capacitación y traducir hallazgos en soluciones de aprendizaje escalables.\nMedir la efectividad de los programas mediante evaluaciones, métricas de adopción y retroalimentación de usuarios.\nActualizar contenidos de entrenamiento para mantener vigencia frente a cambios regulatorios, operativos y de producto.\nLo que necesitas:\n5 años de experiencia en diseño instruccional aplicado a capacitación corporativa.\n5 años de experiencia en capacitación comercial o entrenamiento de productos y procesos financieros.\n5 años de experiencia en metodologías de aprendizaje para adultos, análisis de necesidades y diseño curricular.\n5 años de experiencia en creación de materiales de entrenamiento para entornos regulados como banca, fintech, seguros, inversiones o retirement.\n5 años de experiencia en desarrollo de contenido para entrenamiento virtual, presencial y e-learning.\n5 años de experiencia en colaboración con stakeholders, SMEs y equipos multifuncionales para implementar soluciones de aprendizaje.\nLo que sería ideal tener (Deseable):\n5 años de experiencia con plataformas LMS, herramientas de autoría y medición de efectividad de aprendizaje.\n5 años de experiencia en diseño de programas de onboarding, upskilling y reskilling.\n5 años de experiencia en industrias como banking, fintech, seguros, investments o retirement.\n5 años de experiencia en gestión de proyectos de capacitación con múltiples audiencias y prioridades.\nNuestra cultura:\nNuestra aspiración es mover dinero e información de una manera que mueva al mundo. Nuestro objetivo es brindar un valor superior a nuestros clientes a través de tecnología de punta, innovación dirigida y excelencia en todo lo que hacemos.\nNuestros valores:\nNuestros valores guían la manera en que tomamos decisiones y cumplimos nuestros compromisos con nuestros clientes y entre nosotros. Articulan lo que nos preocupa: lo que creemos que es importante. Nos orientan en la toma de decisiones día a día. Anclan una cultura en la que queremos trabajar.\nGánate la confianza del cliente todos los días;\nCrea con propósito;\nInspirar y alcanzar la excelencia;\nHacer lo correcto;\nCumpla con la promesa de un solo Fiserv;\nNuestra cultura, enraizada en nuestro orgullo colectivo y reconocimiento por los logros de cada uno, es visible todos los días a través de nuestras publicaciones colectivas #FISVProud en las redes sociales.\nNuestros beneficios:\nSeguro de Gastos Médicos Mayores\nSeguro de Vida\nVales de Despensa\nDía libre por cumpleaños;\nCapacitación Constante\nLicencia parental\nPrograma interno de reconocimiento\nPrograma de Bienestar y Asistencia al Empleado\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Diversity and Inclusion:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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