{"id":4196961,"url":"https://alion.io/job/fiserv-production-support-operations-team-lead","title":"Production Support Operations Team Lead","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":76,"ghost_share":0.105,"stale_share":0.289,"repost_share":0.184,"time_to_fill_p50_days":22,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marietta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-12T20:51:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T20:51:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nProduction Support Operations Team LeadAbout the Role\nThe Production Support Operations Team Lead is responsible for directing and coordinating the in-house diagnosis and processing of Clover devices within the Tech Center. This role leads a team of up to 10 technicians, ensuring production targets, workflow efficiency, and quality standards are met, reducing the need to send devices to external vendors. This is a hands-on, non-technical process leadership role focused on people, workflow, and production execution.\nWhat you will do:\nLead and coordinate daily work activities and production output for a team of up to 10 technicians\nPartner with Managers to maintain workflow by reallocating team members based on daily production needs\nWith Manager guidance, assist in planning, scheduling, and assigning daily work for team members\nMonitor, capture, and report workflow and production metrics\nCreate, update, and maintain work instructions and standard operating procedures\nTrain new hires and existing employees on processes, procedures, and workflow changes\nSupport quality and production decisions using pre-established guidelines and standards\nCoach and support team members on proper work methods, safety practices, and productivity expectations\nServe as a day-to-day point of contact for the team, escalating issues as needed\nWhat you will need to have:\nAvailability to work between the hours of 6:00 a.m. - 1:30 p.m. or 7:00 a.m. - 3:30 p.m. shifts\n1 year of experience working with electronic devices in a production, manufacturing, refurbishment, or technical environment, or equivalent technical education\n High School Diploma or GED\n1 year of experience in a production, manufacturing, or warehouse environment or equivalent technical education\nAbility to lift up to 50 lbs. and perform repetitive, hands-on tasks\n Comfort working with electronic devices in a fast-paced production setting\nWhat would be great to have:\nPrior experience with ISO 9001 quality processes.\n 2+ years of electronics repair, refurbishment, or device processing experience\nExperience working with POS hardware or similar electronic equipment\n Familiarity with quality control, screening, or testing processes\n Ability to follow technical documentation and standard operating procedures\nPrior experience in production, assembly line, or warehouse environment\nSponsorship:\nYou must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.\nBenefits at Fiserv:\nFuel Your Life program to support physical, financial, social, and emotional well-being\nPaid holidays and generous time away policies\nNo-cost mental health support through Employee Assistance Programs\nLiving Proof program to recognize your peers’ extra effort with points used for rewards\nEight Employee Resource Groups to foster a collaborative culture\nUnparalleled professional growth with training, development, and internal mobility opportunities\nRetirement planning and discounted shares with the Employee Stock Purchase Plan\nMedical, dental, vision, life, and disability insurance options available day one\nTuition assistance and reimbursement program\nPaid parental, caregiver, and military leave\nThis role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.\nIt is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nPlease note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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