{"id":1184643,"url":"https://alion.io/job/fiserv-regional-head-of-implementation-integration-apac","title":"Regional Head of Implementation & Integration – APAC","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":92,"ghost_share":0.022,"stale_share":0.054,"repost_share":0.174,"time_to_fill_p50_days":22,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore","Thane, India"],"countries":["SG","IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":139000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":253},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T14:30:42Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-18T07:19:59Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nRegional Head of Implementation & Integration - APACAbout the role\nThe Regional Head of Implementation & Integration is a strategic leadership role responsible for leading Fiserv's APAC Implementation, Integration, and Technical Account Management functions. This leader will oversee the successful delivery of enterprise client onboarding, solution implementations, API integrations, certification, go-live readiness, hypercare, and service transition across the region.\nThe role requires a strong people leader and programme delivery expert who can build high-performing teams, drive operational excellence, manage complex enterprise projects, and partner with senior stakeholders to support Fiserv's growth strategy across APAC.\nWhat you will do:\nStrategic Leadership\nDevelop and execute the APAC Implementation & Integration strategy aligned to business growth objectives.\nLead, mentor, and develop a high-performing regional team of Implementation Managers, Integration Managers, Technical Account Managers, and project delivery professionals.\nBuild a scalable operating model capable of supporting rapid growth, new products, and strategic client acquisitions.\nDrive a culture of accountability, collaboration, customer focus, and continuous improvement.\nDelivery & Programme Management\nOwn the end-to-end implementation and integration portfolio across APAC.\nEnsure successful delivery of complex enterprise onboarding, technology integrations, migrations, and strategic client programmes.\nEstablish governance, project management frameworks, risk controls, and delivery standards.\nDrive effective capacity planning, resource allocation, prioritisation, and portfolio management.\nAct as the executive escalation point for critical client implementations and high-impact delivery issues.\nStakeholder & Client Management\nBuild strong partnerships with Sales, Product, Technology, Operations, Risk, Legal, Compliance, and Global Delivery teams.\nServe as the senior client-facing leader for strategic implementation engagements.\nEnsure proactive stakeholder communication, executive reporting, and delivery transparency.\nDrive exceptional client experience and successful transition into BAU support.\nOperational Excellence\nDefine and manage regional KPIs, SLAs, productivity measures, and quality standards.\nLead continuous process improvement, automation, and transformation initiatives.\nEnsure consistent implementation methodologies, documentation standards, and governance practices across APAC.\nDrive operational readiness and implementation best practices for Commerce Hub, Enterprise, PayFac, Partner, and API-based solutions.\nWhat you will need to have:\n12+ years of experience in Payments, Fintech, Merchant Acquiring, Banking Technology, or Financial Services.\n7+ years leading regional implementation, integration, professional services, project management, or client delivery teams.\nProven track record managing large-scale enterprise programmes, complex integrations, and cross-functional delivery organisations.\nStrong leadership experience managing geographically dispersed teams across multiple APAC markets.\nExceptional stakeholder management, executive communication, and influencing skills.\nStrong project and programme management expertise with the ability to manage multiple strategic initiatives simultaneously.\nExperience in merchant onboarding, payment gateways, APIs, digital commerce, acquiring, or payment processing preferred.\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Diversity and Inclusion:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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