{"id":3906367,"url":"https://alion.io/job/fiserv-senior-end-user-engineer","title":"Senior End User Engineer","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":65,"ghost_share":0.092,"stale_share":0.262,"repost_share":0.169,"time_to_fill_p50_days":23,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Omaha, United States","Alpharetta, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":186000,"currency":"USD","period":"year","gross":null,"usd_annual":186000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"ServiceNow","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T07:33:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Calling all innovators - find your future at Fiserv.\nWe're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nSenior End User EngineerAbout your role:\nThe End User Computing Windows Engineer is responsible for providing technical support, maintenance, and optimization for end-user devices and applications, focusing on Windows operating systems and related technologies. This role involves troubleshooting, implementing security measures, and ensuring a seamless user experience across various hardware and software configurations.\nWhat you’ll do:\nTechnical Support & Troubleshooting: Aid end-users via phone, email, or in-person, resolving hardware and software issues, and ensuring the timely resolution of service tickets.\nWindows Operating System Management: Install, configure, and maintain Windows operating systems, including updates, security patches, and software installations.\nDevice Management & Security: Implement and manage device configuration, endpoint security, and user access controls to protect end-user devices and data.\nApplication Management: Deploy, manage, and update software applications, ensuring compatibility and proper functioning on end-user devices.\nEndpoint Management Tools: Configure and manage tools like SCCM, Intune, and JAMF for device provisioning, device compliance, and application delivery.\nUser Education & Training: Provide training and guidance to end-users on technology with the best practices and new features, as well as assist with basic IT tasks.\nDocumentation & Knowledge Management: Document technical issues, solutions, and troubleshooting steps, contributing to a comprehensive knowledge base. Develop custom reports in SCCM and Intune including configurations, processes, and procedures.\nProcess Improvement & Automation: Identify areas for process improvement and automation, leveraging scripting tools to streamline end-user computing tasks.\nExperience you’ll need to have:\n6+ years of hands-on experience engineering Windows operating systems (10, 11) and related technologies.\n4+ years of experience scripting skills (PowerShell, Bash) for automation and systems management.\n4+ years of experience engineering with tools like Microsoft Intune, SCCM, Active Directory and MS 365.\n4+ years of experience engineering with Mobile Device Management (MDM) tools and infrastructure.\n4+ years of experience with software packaging, deployment systems, and automated workstation build methodologies.\nBachelor's degree in a related field or an equivalent combination of education, military, and work experience.\nExperience that would be great to have:\nITIL v4 certification and experience using ServiceNow.\nStrong technical knowledge across various IT domains (network, security, servers, cloud).\nProficient understanding of ports and protocols, TCP/IP and firewall policies and designs.\nFamiliarity with IT security and compliance best practices. Knowledge of network infrastructure, security protocols and application management.\nStrong communication and collaboration skills, with experience working in cross-functional agile teams.\nHow you’ll work:\nThis role requires being on-call during non-standard and/or overnight hours on a rotational basis.\nThis role requires the use of a computer and audio equipment.\n#WindowsEngineer #EndUserComputing #MicrosoftIntune #SCCM #EndpointManagement #PowerShell #ActiveDirectory #Microsoft365 #Windows11 #TechJobs #LI-CD1\nSalary Range\n$110,000.00 - $186,000.00These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.\nIt is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nFor incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.Thank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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