{"id":2870018,"url":"https://alion.io/job/fiserv-senior-sales-support-specialist","title":"Senior Sales Support Specialist","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":66,"ghost_share":0.106,"stale_share":0.273,"repost_share":0.197,"time_to_fill_p50_days":23,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marietta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":137000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":768},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-19T19:15:13Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-05T00:00:49Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nSenior Sales Support SpecialistAbout this role:\nAs a Senior Sales Support Specialist - Back Office Support, you will support sales and management teams by reviewing account information, resolving inquiries, and coordinating with internal partners to help ensure accurate boarding and servicing of new merchant accounts. You will contribute to pre-sales and post-sales support, pricing and proposal activities, and issue resolution that improves operational accuracy, responsiveness, and client support outcomes.\nWhat you'll do:\nProvide pre-sales and post-sales support for merchant account activities, including guidance on addendums and demand deposit account (DDA) setup inquiries for law firms\nRespond to pricing, billing policy, and buy rate grid questions to support accurate proposals and merchant account setup\nManage shared inbox communications and assigned inquiry tickets, providing accurate and timely responses to sales and internal stakeholders\nResearch issues, document findings, and support escalations to help resolve operational and account-related questions\nPartner with sales, pricing, boarding, servicing, and other internal teams to maintain workflow accuracy and support timely account setup\nReview account details and supporting information to identify discrepancies, clarify requirements, and reduce processing errors\nSupport marketplace-related inquiries and back-office activities that improve sales support efficiency and service consistency\nResponsibilities listed are not intended to be all-inclusive and may be modified as necessary.\nExperience you'll need to have:\n3+ years of experience in sales operations, sales support, merchant services, or a related business support function\n3+ years of experience using sales support tools, ticketing systems, shared mailboxes, and business applications to manage inquiries and case resolution\n3+ years of experience providing pre-sales and post-sales operational support, including pricing, proposal support, account setup, or servicing coordination\nExperience interpreting pricing models, billing policies, and account documentation to provide accurate responses and recommendations\nAbility to research issues, document outcomes, manage multiple work items, and communicate clearly with cross-functional teams\nAssociate's degree or Bachelor's degree in business administration, finance, or a related field, or equivalent combination of education, related experience and/or military experience\nExperience that would be great to have:\nExperience supporting merchant acquiring, payments, financial services, or fintech operations\nExperience with marketplace navigation, dashboard management, or workflow tracking tools\nExperience handling credit escalations, application quality control, or exception-based review processes\nCertification in sales operations, finance, or a related discipline, or equivalent combination of education, related experience and/or military experience\nHow you'll work:\nThis role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.\nThis role requires use of a computer and audio equipment.\nSponsorship:\nYou must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.\nBenefits at Fiserv:\nFuel Your Life program to support your physical, financial, social, and emotional well-being.\nPaid holidays and generous time away policies.\nNo-cost mental health support through Employee Assistance Programs.\nLiving Proof program to recognize your peers’ extra effort with points redeemable for rewards.\nEight Employee Resource Groups to foster a collaborative culture and expand your network.\nUnparalleled professional growth with training, development, and internal mobility opportunities.\nMedical, dental, vision, life, and disability insurance options available from day one.\nRetirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.\nTuition assistance and reimbursement program.\nPaid parental and military leave.\nThis role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.\nIt is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nPlease note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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