{"id":2080099,"url":"https://alion.io/job/fiserv-sr-associate-client-tech-support-engineering-4","title":"Sr Associate, Client Tech Support Engineering","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":81,"ghost_share":0.012,"stale_share":0.012,"repost_share":0.16,"time_to_fill_p50_days":23,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Angular","optional":false},{"name":"C#","optional":false},{"name":"Incident Management","optional":false},{"name":"Oracle","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"JavaScript","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-10-08T09:55:05Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-10T23:06:35Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nSr Associate, Client Tech Support EngineeringSr, Associate - Client Tech Support Engineer\nPosition Summary\nThe Professional Tech Support Engineer independently manages production support activities, resolves complex incidents, and collaborates with multiple stakeholders to ensure application stability and client satisfaction.\nKey Responsibilities\nService Delivery\nExecute complex support activities and technical administration tasks.\nValidate application and database performance following releases and maintenance windows.\nSupport critical banking applications while ensuring SLA compliance.\nAnalyze application behavior and system performance.\nIncident Management\nTroubleshoot and resolve moderate to complex production issues.\nConduct impact assessments and identify root causes.\nCoordinate with development, infrastructure, and database teams during critical incidents.\nDrive issue resolution through closure.\nProblem Management\nIdentify recurring issues and recommend preventive actions.\nAnalyze trends and contribute to operational improvements.\nCreate and maintain support documentation and troubleshooting guides.\nTechnical Requirements\nOracle Track\nStrong SQL and PL/SQL skills.\nExperience debugging packages, procedures, functions, triggers, and views.\nUnderstanding of indexing, constraints, exception handling, and cursors.\n.NET Track\nHands-on experience supporting .NET applications.\nKnowledge of C#, Angular, REST services, WCF/WPF, and Oracle databases.\nExperience troubleshooting application logs and integration issues.\nRequired Competencies\nAbility to work independently.\nCustomer-focused mindset.\nExcellent verbal and written communication skills with the ability to engage effectively with clients, stakeholders, and cross-functional teams.\nProven experience discussing product functionality, technical concepts, and system behaviour with clients in a clear and professional manner.\nStrong troubleshooting and problem-solving background, with a demonstrated track record of analysing technical issues and guiding clients through resolution.\nDomain Knowledge\nExperience or strong working knowledge of banking, payments, financial services, fintech, or transaction-processing environments preferred.\nAbility to assess incident impact in the context of client-facing banking applications and financial services operations.\nUnderstanding of production support controls, SLA sensitivity, client impact, and operational risk in banking technology environments.\nWork Schedule & Coverage Requirements\nWillingness to work in rotational shifts based on business and client coverage requirements.\nAbility to support late-evening, overnight, and early-morning shifts as required.\nFlexibility to support US-aligned business hours, swing-shift coverage, and bridge coverage between global support locations.\nParticipation in on-call rotations, major incident support, and critical production events outside regular business hours, as required.\nAbility to operate effectively in a 24x7 production support environment supporting mission-critical applications.\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Diversity and Inclusion:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.","description_format":"text","description_chars":4733,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Commerce","Financial Services","Smartphones"],"lifecycle":[{"event":"open","at":"2026-10-08T09:55:05Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/fiserv-sr-associate-client-tech-support-engineering-4","json_url":"https://alion.io/job/fiserv-sr-associate-client-tech-support-engineering-4.json","meta":{"generated_at":"2026-10-11T02:07:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3243,"day_limit":5000,"remaining_today":1757,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2459},"rest":"https://alion.io/mcp/rest/get_company?id=2459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffiserv-sr-associate-client-tech-support-engineering-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffiserv-sr-associate-client-tech-support-engineering-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffiserv-sr-associate-client-tech-support-engineering-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fiserv-sr-associate-client-tech-support-engineering-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffiserv-sr-associate-client-tech-support-engineering-4"}]}