{"id":2843223,"url":"https://alion.io/job/fiserv-sr-support-post-release-quality-engineer","title":"Sr. Support & Post-Release Quality Engineer","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":93,"ghost_share":0.022,"stale_share":0.065,"repost_share":0.172,"time_to_fill_p50_days":22,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berkeley Heights, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":74000,"max":122400,"currency":"USD","period":"year","gross":null,"usd_annual":122400},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Bash","optional":false},{"name":"Datadog","optional":false},{"name":"Gatling","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"JMeter","optional":false},{"name":"Kotlin","optional":false},{"name":"Linux","optional":false},{"name":"Locust","optional":false},{"name":"MySQL","optional":false},{"name":"New Relic","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Postman","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Ruby","optional":false},{"name":"Sentry","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"Docker","optional":true},{"name":"GCP","optional":true},{"name":"GitHub Actions","optional":true},{"name":"Grafana","optional":true},{"name":"Jenkins","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-19T09:57:26Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Calling all innovators - find your future at Fiserv.\nWe're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nSr. Support & Post-Release Quality EngineerAbout Your Role\nAs a Sr. Support & Post-Release Quality Engineer, you will bridge the gap between production engineering, product support, and release quality. You will be a critical technical line of defense responsible for maintaining the health, stability, and performance of our suite of cutting-edge back-of-house web applications, point-of-sale APIs, and Android client applications across millions of live merchant devices.\nIn this hybrid role, you will own post-release defect triage, root-cause analysis (RCA), and field issue reproduction, while proactively driving manual, automated, performance, and load testing. You will collaborate daily with Cloud Engineers, Android Developers, Product Owners, and Site Reliability Engineers to investigate complex production edge cases, build diagnostic tooling, and ensure sub-second reliability for our global platform.\nWhat You Will Do\nPost-Release Defect Triage & RCA: Serve as the primary technical point of contact for Product Support and Technical Success teams to investigate, reproduce, and isolate root causes for complex production issues reported from the field.\nFull-Spectrum QA Testing: Design, execute, and maintain manual, automated, regression, and post-release validation test suites across Android native client applications, web dashboards, and point-of-sale REST APIs.\nPerformance & Load Testing: Perform load, stress, and performance testing on web services, cloud infrastructure, and mobile endpoints to identify latency bottlenecks before and after production deployments.\n Proactive System Observability: Monitor observability tools (Sentry, New Relic, Splunk, Datadog) to identify error trends, memory leaks, and performance anomalies in production before customers report them.\nTooling & Diagnostic Automation: Build custom internal scripts, diagnostic utilities, and automation tools for yourself and support teams to streamline log extraction, issue reproduction, and field remediation.\nBug Story Documentation: Write detailed, technical bug reports and documentation-including step-by-step reproduction scripts, log extracts, and root-cause analysis findings-to unblock core engineering teams.\nIncident Management: Participate in after-hours incident management as part of an on-call rotation to resolve high-severity production outages or critical regressions.\nCross-Functional Collaboration: Partner closely with Product Managers, Android Engineers, Cloud/SRE teams, and Release Management to keep technical information flowing and advocate for quality improvements in product backlogs.\nWhat You Will Need to Have\nSeniority & Experience: 5+ years of professional experience in Software QA Engineering, Technical Support Engineering, Systems Debugging, or SDET roles.\n Operating Systems (Linux & Android): Deep hands-on proficiency with Linux/UNIX operating systems, terminal command-line tools, and Android OS debugging (adb, Logcat analysis, device flashing).\n QA & Automation Mastery: Proven track record in manual and automated software testing (UI and API automation) across web and mobile platforms.\nPerformance & Load Testing: Hands-on experience executing load and performance tests using tools such as JMeter, Gatling, Locust, or Postman/Newman.\nProgramming & Scripting: Strong scripting skills in Python, Bash, JavaScript, or Shell, with working knowledge of object-oriented languages (Java, Kotlin, or Ruby) to analyze code and write test automation.\nDatabase & Web Services: Solid understanding of SQL, relational databases (MySQL/PostgreSQL), RESTful API structures, HTTP protocols, and JSON payloads.\nProblem-Solving & Data Analysis: Demonstrated ability to troubleshoot complex, distributed application errors, analyze large log datasets, and isolate root causes under tight timelines.\nCommunication: Exceptional verbal and written communication skills to document technical findings and bridge the gap between customer-facing support teams and core software developers.\nExperience That Would Be Great to Have\n Cloud Infrastructure: Hands-on exposure to cloud environments (AWS, GCP, or Azure), microservice architectures, and Docker/Kubernetes containerized workflows.\nObservability Tooling: Prior experience setting up and interpreting dashboards in Sentry, New Relic, Datadog, or Grafana.\n POS & Fintech Domain: Previous background working with Point of Sale (POS) hardware/software, payment transaction gateways, or e-commerce platforms.\nCI/CD Pipelines: Experience integrating automated test suites into Jenkins, GitHub Actions, or Harness release pipelines.\nHow you’ll work:\nThis role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.\nThis role requires use of a computer and audio equipment. \nSponsorship:\nYou must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.\nBenefits at Fiserv:\nFuel Your Life program to support your physical, financial, social, and emotional well-being\nPaid holidays and generous time away policies\nNo-cost mental health support through Employee Assistance Programs\nLiving Proof program to recognize your peers’ extra effort with points redeemable for rewards\nEight Employee Resource Groups to foster a collaborative culture and expand your network\n·Unparalleled professional growth with training, development, and internal mobility opportunities\nMedical, dental, vision, life, and disability insurance options available from day one\nRetirement planning and discounted shares with the Employee Stock Purchase Plan\nTuition assistance and reimbursement program\nPaid parental, caregiver, and military leave\nSalary Range\n$74,000.00 - $122,400.00These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.\nIt is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nThis position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.Thank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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