{"id":1718492,"url":"https://alion.io/job/fiserv-supervisor-collections","title":"Supervisor Collections","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":81,"ghost_share":0.012,"stale_share":0.012,"repost_share":0.16,"time_to_fill_p50_days":23,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coral Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3300},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-02T19:49:17Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-10T23:06:35Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nSupervisor CollectionsAbout the Role\nThe primary responsibility of this role is to assist the Director in leading the day-to-day operations of a Collections Call Center, ensuring team performance meets departmental goals while maintaining compliance with all applicable regulations and internal performance standards.\nWhat You Will Do\nProvide escalation-level support and respond to complex inquiries by diagnosing issues and driving timely resolution.\nMonitor calls and provide coaching to improve quality, compliance, and overall performance.\nSupport applications and IT hardware/software used by the collections team.\nPerform problem recognition, research, isolation, and resolution; coordinate with internal and external partners (including product development and software/hardware vendors) as needed.\nManage daily team activities to meet or exceed monthly departmental goals and budget objectives.\nEnsure accounts are handled and collected in compliance with applicable laws, regulations, and internal standards.\nCoach, motivate, monitor, and provide ongoing performance feedback and technical assistance to drive productivity.\nIdentify process gaps and implement solutions to improve efficiency and results.\nDevelop alternative solutions and meet deadlines in a fast-paced, real-time environment.\nWhat You Will Need to Have\nHigh school diploma or equivalent.\nMinimum of 3 years of experience in collections, recovery, or a customer service environment.\nWhat Would Be Great to Have\nMinimum of 2 years of supervisory experience in a third or first party collections environment.\nWorking knowledge of Quality Assurance and call monitoring processes; proficiency with PowerPoint preferred.\nAssociate degree\nWorking knowledge of collections laws and regulations.\nSponsorship:\nYou must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.\nBenefits at Fiserv:\nFuel Your Life program to support physical, financial, social, and emotional well-being\nPaid holidays and generous time away policies\nNo-cost mental health support through Employee Assistance Programs\nLiving Proof program to recognize your peers’ extra effort with points used for rewards\nEight Employee Resource Groups to foster a collaborative culture\nUnparalleled professional growth with training, development, and internal mobility opportunities\nRetirement planning and discounted shares with the Employee Stock Purchase Plan\nMedical, dental, vision, life, and disability insurance options available day one\nTuition assistance and reimbursement program\nPaid parental, caregiver, and military leave\nThis role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.\nIt is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nPlease note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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