{"id":4145242,"url":"https://alion.io/job/fiserv-tech-lead-systems-engineering","title":"Tech Lead, Systems Engineering","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":72,"ghost_share":0.083,"stale_share":0.264,"repost_share":0.194,"time_to_fill_p50_days":22,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"Amazon EKS","optional":true},{"name":"Azure AKS","optional":true},{"name":"Azure DevOps","optional":true},{"name":"GitHub","optional":true},{"name":"Jenkins","optional":true}],"status":"live","first_seen_at":"2026-11-12T06:48:09Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T06:48:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nTech Lead, Systems EngineeringAs an Application Support - Senior Professional (Change Management), you will be responsible for coordinating, executing, and validating application and infrastructure changes across CERT, Production, and Disaster Recovery (DR) environments.\nWorking closely with Development, Implementation, Infrastructure, and Operations teams, you will ensure changes are deployed in a controlled, compliant, and low-risk manner across Azure, AWS, Kubernetes/PKS, and hybrid cloud platforms.\nThis role owns the end-to-end change lifecycle, including ServiceNow change management, implementation planning, deployment execution, validation, risk assessment, and rollback decision-making. The ideal candidate combines strong technical knowledge with operational discipline to maintain platform stability while enabling the successful delivery of business and technology initiatives.\n________________________________________\nKey Responsibilities\nCoordinate and execute application and infrastructure changes across Azure, AWS, Kubernetes/PKS, and hybrid cloud environments.\nEnsure consistent deployment and configuration of changes across CERT, Production, and Disaster Recovery (DR) environments.\nCreate, manage, and maintain ServiceNow Change Requests, including implementation plans, validation procedures, risk assessments, approval workflows, and rollback strategies.\nAssess technical dependencies across cloud platforms and application ecosystems to identify implementation risks and potential service impacts.\nExecute approved deployments, configuration updates, infrastructure modifications, platform upgrades, and maintenance activities in accordance with established change management controls.\nValidate successful implementation using monitoring, logging, and observability tools such as Dynatrace, Splunk and Kubernetes.\nReview deployment outcomes and determine whether predefined success criteria have been met across all impacted environments.\nLead rollback decision-making and execution when validation results indicate implementation failure, performance degradation, or unacceptable operational risk.\nCoordinate complex multi-environment and multi-cloud deployment activities involving application, middleware, container, database, and infrastructure components.\nSupport disaster recovery testing and change execution activities to ensure environment consistency and operational readiness.\nParticipate in Change Advisory Board (CAB) meetings and provide technical risk assessments, deployment readiness reviews, and implementation recommendations.\nDrive standardization and automation of repeatable deployment and validation processes through CI/CD and infrastructure automation tools.\nMaintain comprehensive audit evidence, deployment records, implementation results, and compliance documentation. ________________________________________ Required Qualifications\nBachelor’s degree in Information Technology, Computer Science, or a related field\nExperience managing deployments and infrastructure changes across Azure, AWS, Kubernetes, PKS, or cloud-native platforms.\nExperience with ServiceNow Change Management processes including change creation, implementation planning, risk assessment, approvals, and post-implementation validation.\nStrong understanding of multi-tier web applications, APIs, middleware technologies, and cloud infrastructure components.\nWorking knowledge of ITIL Change Management, Release Management, and Incident Management best practices. ________________________________________ Preferred Qualifications\nHands-on experience supporting enterprise cloud platforms including Microsoft Azure and Amazon Web Services (AWS).\nExperience validating deployments using Dynatrace, Splunk and other enterprise monitoring solutions.\nFamiliarity with container orchestration platforms including Kubernetes, PKS or AKS/EKS.\nExperience with CI/CD and deployment automation tools including Jenkins, GitHub , Azure DevOps, or similar technologies.\nUnderstanding of cloud networking, load balancing, security groups, firewalls, API gateways, and application delivery architectures.\nExperience coordinating complex releases involving multiple applications, teams, and cloud environments.\nStrong understanding of deployment validation methodologies, change risk management, and rollback strategies. ________________________________________ About Fiserv Fiserv is a global leader in fintech solutions, enabling money movement, digital banking, and payment experiences for organizations worldwide. Our Enterprise Services Framework (ESF) provides a scalable, real-time integration platform supporting enterprise, web, and mobile channels across modern architectures.\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Diversity and Inclusion:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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