{"id":1204326,"url":"https://alion.io/job/fiserv-technical-account-manager-2","title":"Technical Account Manager","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":41,"ghost_share":0,"stale_share":0.024,"repost_share":0.073,"time_to_fill_p50_days":19,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States","Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":78000,"max":138000,"currency":"USD","period":"year","gross":null,"usd_annual":138000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Project","optional":false},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-09-24T22:51:27Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T22:51:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nTechnical Account ManagerAbout your role:\nThe Technical Account Manager supports financial institution partner clients and their merchant clients across technical questions, escalations, onboarding needs and Commerce Hub platform interactions. You will work with clients, Bank Relationship Managers, Account Executives, Commerce Hub teams and cross-functional partners to resolve issues and improve the client support experience. This work helps clients adopt Fiserv solutions, manage technical changes and maintain reliable merchant services.\nWhat you'll do:\nServe as the technical point of contact for client questions, escalations, incidents and issue resolution through the full life cycle.\nExplain Fiserv technical stack, Commerce Hub capabilities, platform strategy and technical direction to technical and non-technical audiences.\nDevelop and maintain an understanding of client technical strategies, integration models and merchant services requirements.\nLead investigations, root cause analysis and troubleshooting for escalated technical issues across internal teams and client stakeholders.\nCoordinate technical projects, implementation activities, transitions and commercialization efforts to support merchant onboarding and portfolio growth.\nManage technical playbooks, status reporting, Enterprise Marketplace updates and communication of technical changes.\nPartner with Relationship teams, Account Executives and Commerce Hub Developer teams to support solution adoption, direct Application Programming Interface integration and semi-integration needs.\nResponsibilities listed are not intended to be all-inclusive and may be modified as necessary.\nExperience you'll need to have:\n5+ years of experience in technical account management, technical client support or client-facing technology roles in payments or financial services.\n7+ years of experience in the financial services, merchant services or payments industry.\n5+ years of experience coordinating technical issue resolution, incident management or client escalations across cross-functional teams.\nExperience using Microsoft Office Suite, including Microsoft Project, Excel, Word and PowerPoint, to manage status reporting, project tracking and client communications.\nAbility to explain complex technical topics to technical and non-technical audiences through written documentation and verbal communication.\nAbility to analyze data, conduct root cause analysis and document technical findings, recommendations and next steps.\nBachelor’s degree or higher in business, computer science, mathematics, physics, engineering or a related field, or equivalent combination of education, related experience and/or military experience.\nExperience that would be great to have:\nExperience with Commerce Hub solutions.\nExperience with internal systems at Fiserv.\nProject management or Scrum certification.\nExperience supporting Application Programming Interface integrations or semi-integrated payment solutions.\nHow you'll work:\nThis role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.\nThis role requires use of a computer and audio equipment.\nSponsorship:\nYou must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.\nBenefits at Fiserv:\nFuel Your Life program to support your physical, financial, social, and emotional well-being.\nPaid holidays and generous time away policies.\nNo-cost mental health support through Employee Assistance Programs.\nLiving Proof program to recognize your peers’ extra effort with points redeemable for rewards.\nEight Employee Resource Groups to foster a collaborative culture and expand your network.\nUnparalleled professional growth with training, development, and internal mobility opportunities.\nMedical, dental, vision, life, and disability insurance options available from day one.\nRetirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.\nTuition assistance and reimbursement program.\nPaid parental and military leave.\nSalary Range\n$78,000.00 - $138,000.00These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island, Vermont and Washington. Pay ranges for employees in other states may differ.\nFor incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.","description_format":"text","description_chars":6989,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Financial Services","Banking"],"lifecycle":[{"event":"open","at":"2026-09-24T22:51:27Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-09-25T01:57:52Z"},"pay":{"stated_usd_annual":138000,"is_top_pay":false},"html_url":"https://alion.io/job/fiserv-technical-account-manager-2","json_url":"https://alion.io/job/fiserv-technical-account-manager-2.json","meta":{"generated_at":"2026-09-25T01:57:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2007,"day_limit":5000,"remaining_today":2993,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}