{"id":4040542,"url":"https://alion.io/job/fiserv-technical-account-manager-5","title":"Technical Account Manager","company":{"id":2459,"name":"Fiserv","domain":"fiserv.com","url":"https://alion.io/company/fiserv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":72,"ghost_share":0.083,"stale_share":0.278,"repost_share":0.153,"time_to_fill_p50_days":22,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Project","optional":false},{"name":"Tokenization","optional":false},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-11-10T22:02:05Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T22:02:05Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Calling all innovators - find your future at Fiserv.\nWe’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.\nJob Title\nTechnical Account ManagerWhat does a successful Technical Account Manager do at Fiserv:\nAs a successful Technical Account Manager, you will support Enterprise Fiserv partner clients and their merchant clients across technical questions, escalations, onboarding needs and multiple Fiserv platform interactions including Acquiring, CommerceHub, TeleCheck ACH on file processing, Fiserv and Network tokenization, native IOS and Android Mobile applications, and Bill Presentment and Payment business processing. You will work with Enterprise clients, Relationship Managers and Fiserv product management teams to guide our clients as they deploy Fiserv solutions to improve their client support experience. An understanding of ERP and Bill Payment processing in regulated industries such as Utilities, Government, and Healthcare is expected.\nWhat you will do:\nServe as the technical point of contact for client strategic questions, escalations, operational best practices, issue resolution through the full life cycle.\nArchitect payment solutions, work with our client’s IT Management staff, Product Management, project implementation managers and their developers using cloud services, AI / agile development and leading HTML frameworks plus Document Object Models, (DOM.)\nExplain Fiserv technical stack, Commerce Hub capabilities and our platform strategy as well as technical direction to technical and non-technical business audiences.\nDevelop and maintain an understanding of client technical strategies, integration models and payment services requirements.\nLead investigations, root cause analysis and troubleshooting for escalated technical issues across internal teams and client stakeholders.\nCoordinate technical projects, implementation activities, transitions, and commercialization efforts to support merchant onboarding and portfolio growth.\nManage technical playbooks, status reporting, communication as the senior technical and business process interface to large clients\nPartner with Relationship teams, Account Executives and Commerce Hub product teams to support solution adoption, direct Application Programming Interface integration and semi-integration for card present and eCommerce use cases.\nResponsibilities listed are not intended to be all-inclusive and may be modified as necessary.\nWhat you will need to have:\nFrequent travel to client sites is expected. This is a client facing role. \n5+ years of experience in technical account management, technical pre-sales engineering and client-facing technology roles in payments, electronic bill presentment services and enterprise IT software (ERP, Revenue collection via web, mobile, eCommerce and card present applications)\n7+ years of experience in the merchant services or payments industry for highly regulated verticals such as Government, Healthcare and Investor-owned Utilities\n5+ years of experience coordinating technical issue resolution, incident management or client escalations across cross-functional teams.\nExperience using Microsoft Office Suite, including Microsoft Project, Excel, Word and PowerPoint, to manage status reporting, project tracking and client communications.\nAbility to explain complex technical topics to technical and non-technical audiences through written documentation and verbal presentations and design meetings.\nAbility to analyze data, conduct root cause analysis and document technical findings, recommendations and next steps.\nBachelor’s degree or higher in computer science, mathematics, physics, engineering or a related field, or equivalent combination of education, related experience and/or military experience.\nWhat would be great to have:\nExperience with Fiserv’s Commerce Hub orchestration solutions.\nExperience with internal systems at Fiserv.\nProject management (PMO) or Scrum certification.\nExperience supporting Application Programming Interface integrations or semi-integrated payment solutions.\n#LI-PN1 \n\nYou must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.\nThis role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.\nIt is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.\nPlease note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.\nThank you for considering employment with Fiserv. Please:\nApply using your legal name\nComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).\nOur commitment to Equal Opportunity:\nFiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.\nIf you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.\nNote to agencies:\nFiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.\nWarning about fake job posts:\nPlease be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. 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